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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

Enrich: Connect to customer relationship management (CRM) or contact data platforms to keep information in sync for effective omnichannel case management, and connect to knowledge management systems for cost-effective self-serve case resolution. Now you can leverage the tools your team is already using, like Microsoft Sharepoint.

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Enterprise 2.0 Isn’t About Social Business, It’s Just About Business

Social Media Strategery

.” She went on to say that instead of talking about social media, social business, building communities and why your organization needs to use blogs, wikis, and microblogging, you should be talking about increasing sales, increasing productivity, and cutting costs. Are process gains in informal channels the optimized promise of Web 2.0

Yammer 132
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Intranet Blog :: E-mail fatigue

Buzz Marketing for Technology

including major costs, significant litigation, and a drag on key processes. E-mail management including a strategy and processes for archiving, retention, and lifecycle management of enterprise e-mail. Advice for SharePoint customers. SharePoint requires proper architecture & governance. significant risksâ??

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Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

Drive a strategy development process that results in a project vision, objectives, roadmap and success metrics. Each workshop is its own learning process. Ok, ok, maybe they do in terms of commercial viability, but inherently there is motion from channel to channel based on content, time, cost, benefits, etc. Process of Change.

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Social Network Analysis - KM4DevWiki

Buzz Marketing for Technology

Social network analysis is the mapping and measuring of relationships and flows between people, groups, organisations, computers or other information/knowledge processing entities." I am not sure of the cost/software licensing etc, as I was using a corporate license that we have. Introduction. Valdis Krebs, 2002). It is freeware.

Analysis 100
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Technical Project Manager: A Guide on Their Role in Managing Your Digital Marketing Projects

Razor Social

will costs overrun because of bad planning? But… …there are various methodologies they can apply to help them follow a process for delivering a successful project. This is a very structured and process driven way of delivering projects and it is in no way Agile. will it be scalable? How easy it is to maintain?

Project 63
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Digital Natives in Our Midst | Advice and Opinion

Buzz Marketing for Technology

Process Improvement. Managing the RFP Process. Why Microsoft Should Bring Facebook-like Look to SharePoint. Get Control of Mobile Data (and More): Improve security and reduce costs with a mobility management platform (Video webcast). Reducing Data Center Costs with Data Deduplication: A TCO Analysis. Innovation.

Wireless 100