Buzz Marketing for Technology

MARCH 25, 2010

In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Share this on Reddit. Tweet This! Share this on Facebook.

RSS 171

RSS StumbleUpon Exercises Digg 171

Buzz Marketing for Technology

DECEMBER 8, 2010

And as more people find out about this gem of an advertising experience CPC and CPM prices will continue to march upward – I have already begun to see this in my own ad buys! Then we can really change the dynamic from marketing as a cost center to marketing as a profit center! Share this on Reddit. Email this to a friend?

B2B 279

B2B Marketing Mobile CPM 279

Buzz Marketing for Technology

MARCH 23, 2010

The issue of the customer experience always becomes how do we improve it and how are we going to pay for it – since the contact center is typically considered a cost center. But after you look at the research below it will be hard to call the contact center a cost center for long. Share this on Reddit. Every Industry!

Social Media 211

Social Media Retail Loyalty B2B 211

Buzz Marketing for Technology

MAY 19, 2010

Not only that but a recent Forrester study showed that customers actually prefer a better customer experience compared to everyday low prices, and moreover great customer experiences drive positive word of mouth (WOM). Layering on social media tactics for support can also decrease your contact center costs. Share this on Reddit.

ROI 198

ROI Microblogging StumbleUpon Digg 198