Demystifying conversational AI and its impact on the customer experience
Sprout Social
AUGUST 29, 2023
With exciting new tools like conversational AI, it’s already here, and it’s changing the way we work for the better. At surface level, conversational AI operates through virtual agents that can alleviate customer care team load and streamline the user experience. Table of contents—feel free to skip ahead: What is conversational AI?
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