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FAQ Chatbot: The Best Way to Save Time on Customer Service

Hootsuite

You can save yourself the headache by automating your customer service with FAQ chatbots. This article will walk you through the what, how, and why of FAQ chatbots. What is an FAQ chatbot? FAQ chatbots are bots designed to answer common questions people have about a product or service. Why use FAQ chatbots?

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4 Ways Brands Can Use Instagram’s Pinned Comments

Later

Plus you can use it to answer FAQs and spotlight testimonials! You can’t pin your own comment but you can be strategic in the comments you choose — spend less time and attention on the trolls and spam comments, and focus on testimonials and conversation-starters. Pinned Comments Tip #3: Answer FAQ .

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39 Instagram story ideas to boost engagement for your brand

Sprout Social

Engagements, followers and conversions are more than just metrics—they’re actions taken by fans. Share audience FAQs. When you craft Stories around audience FAQs, you immediately have a foot in the door and provide value by solving their problems and providing answers. Better yet—save these FAQ Stories in a highlight.

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Why Your Brand Needs a Social Listening Strategy in 2021

Likeable

From hot takes to memes to posts about new products and sales, our feeds are packed to the point where it’s nearly impossible to ever catch up. Put simply, social listening refers to analyzing conversations and trends that are related to your brand, your competitors, and your industry as a whole. Brands (and people!)

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TikTok Ecommerce 101: Why Your Business Should Be on TikTok

Hootsuite

Delight your customers and improve conversion rates. How to drive higher TikTok conversion rates for your business. Boom: conversion rates through the roof! Choose a chatbot that uses conversational AI , like Heyday , to help boost sales once potential customers go from TikTok to your website.

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5 Ways to Use the Instagram DM Me Sticker

Later

Instagram’s latest sticker release is a new way to engage with your community, have meaningful conversations in direct messages, share important information, and gather feedback. . With the new Instagram DM Me sticker, you can encourage your community to send you a direct message and have a meaningful (and private) conversation.

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15+ YouTube Shorts Ideas For Your Next Video

Buffer Social

Collaborating with partners or showcasing your own offerings in this format boosts visibility and fosters trust and credibility among your audience, leading to potential conversions. Answer frequently asked questions Addressing frequently asked questions (FAQs) proactively clarifies things your audience may not know about your niche.

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