Dave Fleet

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Four theories on the declining trust in Canadian social media

Dave Fleet

While the personalized 1:1 experience is there, the ability to stay in touch with communities of interest is much diminished, and there’s a saturation of brands pushing content “at” people, with a focus on sales vs helpful, interesting information. The gradual decline of Twitter. Still, we should pay attention to these results.

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From One to a Million: Managing Social Media at Scale

Dave Fleet

Embrace proactiveness – don’t wait for people to come to you; use analytics and insights to drive proactive content to answer questions ahead of time. Know your customer – know who they are, what they want and how they want it to serve information most appropriately for them.

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Search Engines Are A Conduit, Not A Source

Dave Fleet

However, I’m tired of seeing “studies” showing that “search engines” are a source of information for consumers. Think about it – when you look for information on something, you go to Google (or Bing, or Ask.com, or whoever…) and type in your query.

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Trust Barometer Reveals Need For Mature Social Media

Dave Fleet

99 per cent of informed publics find academics and experts — long the front runners — “extremely,” “very,” or “somewhat” credible. When a company is not trusted, 63% of people will believe negative information after hearing it 1-2 times. Online search engines are Canadians’ number one source for news and information about a company.

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Why Facebook’s Community Pages Could Give Brands Headaches

Dave Fleet

Right now the content from the pages is pulled from Wikipedia (if available) and from your friends’ updates, so they’re often pretty bare but apparently Facebook plans to enable users to add content in the future. The social network launched roughly 6.5 million of these when they first launched.

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25 Suggestions For How To Use Twitter

Dave Fleet

Don’t panic: Search for hashtags and relevant accounts during emergencies to stay informed. Boost your reputation – Post your own content or curate others’ to build your own reputation in your chosen area. Re-purpose content – Have something interesting on one of your other online properties?

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Seven Social Media Insights on CES

Dave Fleet

Create and amplify content for non-attendees. If your company is there showcasing their products or announcements, take advantage of that to create content for non-attendees: Go behind the scenes on your booth. CES can be a content goldmine if you approach it correctly. Remember that other people are creating content, too.