Remove Content management systems Remove Mobile Remove Software Remove Travel
article thumbnail

What is a customer journey map and how to make your own [examples included]

Sprout Social

A customer journey map is like a detailed travel itinerary for your customer’s experience with your brand. Use prospecting tools, content management systems (CMS) and behavior analytics tools to gather data. It includes elements like: 1. The map defines the current journey into four stages.

Examples 103
article thumbnail

The Ultimate List of Social Media Acronyms and Abbreviations

Hootsuite

Usually included in an automated email, scheduled to be sent when someone knows they will be away from the office on holiday, travelling for work, or in an extended workshop. SoLoMo: Social, Local, Mobile. An API is a set of tools, definitions, and protocols that allows software developers to backend one system with another.