Direct Marketing Observations

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Why is the Customer Experience so Hard to Deliver On?

Direct Marketing Observations

Sure, they might have done the occasional test/focus group or survey but those were never a large enough sample size. Customers should not have to compete with a brand. So if consumers are competing, which they shouldn’t be, at least brands know that there are eyes and ears on the customer experience now.

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This weeks #Social Media Tweetchat Topic: Socializing My Business – What Comes After the Chit-Chat?

Direct Marketing Observations

On the other side of the spectrum, the Dachis Group recently rolled out their methodology around Social Business Design. This approach says that the only way to compete in the future is re-organize the entire enterprise from the ground up with a framework to be a social business by design.

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The Top 20 Health and Fitness Social Networks

Direct Marketing Observations

I like this next site for a few reasons, not the least being that the it’s about support groups. I have said for quite some time now that eventually social media will become more about specific niche’s than it will be about melting pots and this site Daily Strength is about groups and communities.

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Todays #SocialMedia Tweetchat Topic: The Social Media RFP: How to Get the Best Results

Direct Marketing Observations

Develop and Send the RFP : Here are 2 RFP Templates to consider Sample Social Media Template from Social Media Group and Sample Unbranded SEO RFP. If vendors know they are still competing, they will continue to put the best package together that they can offer. By having this process, you maintain the most negotiating leverage.

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