Why is the Customer Experience so Hard to Deliver On?
Direct Marketing Observations
MARCH 16, 2015
It’s 2015 and companies left and right keep talking about their new mandate of delivering on a quality customer experience. You might want to say this out loud: “Companies just now, are starting to actually care and do something about me, the customer.” You can write 1000 words diatribes praising or bashing a company.
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