Techipedia: Tamar Weinberg

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Why Customer Service is the Future of Social Marketing

Techipedia: Tamar Weinberg

It’s now, to me, nothing more than an RSS reader (and a good one in case you don’t like Feedly for whatever reason). The hospitality company wanted to fire that brand and retain one that had some rhyme and reason to their social media marketing. Marketers and legitimate top users got banned. Good call. (It’s

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Why Most Social Media Departments Fail

Techipedia: Tamar Weinberg

Less than a year later, she was sent packing up her desk, a casualty of a company that jumped into that shiny toy syndrome that people call social media. Any job descriptions and statements of work do not have a place without an itemized list of desired outcomes that benefit the company line. Manage and grow our fan base on Facebook.

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The New Dilemma: Social Media Exposes Us to Too Much, Too Often

Techipedia: Tamar Weinberg

This change in content consumption and the viral features introduced by many web companies has now created an overabundance of information which in many cases is no better than spam. Some companies have come to understand that everyone has their own personal Internet and need a range of highly personalized content linked to their interests.

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Facebook Fans: Are They Worth the Excitement?

Techipedia: Tamar Weinberg

Even better, individuals (known as Facebook fans) can “like” or add your company as a “friend”; therefore staying notified of any special deals or messages you send out. After all, there are a lot of alternative reasons someone may “like” your company: They were in contact with you once, so they say “why not?” Sycapse’s Findings.

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Poor Social Responsiveness Risks Tarnishing a Brand’s Image

Techipedia: Tamar Weinberg

While smaller companies will struggle to maintain the level of content creation that large corporations with extensive marketing budgets can, they are at no significant disadvantage when it comes to using social media for community building and customer service. Social marketing is conversational marketing in large part. Like this post?

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Connection: Social Media’s Special Gift

Techipedia: Tamar Weinberg

Given my observations, both in the “canned response&# department and the company’s engagement with other customers and prospects, they’ve got it all wrong. In very rare occasions does this company make the compelling argument to promote the brand. What’s your social media policy?

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How to Build Trust in Your Brand Using Video

Techipedia: Tamar Weinberg

Tell a Story : The stories surrounding your company or organization are the only things that differentiate you from your competitors. Customer testimonial videos are the best way to showcase the kind of exciting, high praise that companies are seldom willing to or able to give themselves. Corporate story. Like this post?

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