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FAQ Chatbot: The Best Way to Save Time on Customer Service

Hootsuite

You can save yourself the headache by automating your customer service with FAQ chatbots. And you’ll be in good company — the chatbot industry generated roughly $83 million in 2021. This article will walk you through the what, how, and why of FAQ chatbots. What is an FAQ chatbot? Why use FAQ chatbots?

FAQ 90
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Instagram Marketing for B2B Companies: Eight Best Examples to Follow

Webbiquity SMM

Today, over 25 million businesses invest time and effort into creating Instagram marketing strategies for their companies to raise brand awareness, increase brand loyalty, and find potential customers. The best part is that Instagram isn’t only a perfect place for consumer brands—it can work really well for B2B companies, too.

B2B 259
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Using a Social FAQ to Kick Start Content Marketing

Convince & Convert

If you conquered four words, you’d have a better social media program than 90% of all companies. This is especially true for companies that are inherently unsexy and don’t have a lot of existing social chatter about them. Build a Social FAQ. What other good examples of social FAQs have you found?

FAQ 146
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3 Vital Pieces of Tech for Every Modern Business

The Realtime Report

There will be a discussion on the value of API gateways, how companies make informed decisions with business intelligence platforms, and how chatbots are revolutionizing customer service. Typically, they achieve this by directing the customer to pre-made FAQ pages or other helpful information.

API 91
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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

I also like to look at search data, both the searches that people are conducting about your company on Google ( use this free keyword tool ), (insert Google keyword tool screen shot) and the searches conducted on your Web site (assuming you have a search function). Or, you could survey Web site visitors, gathering data in real-time.

FAQ 138
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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with. This strategy makes life easier for your customer support team and helps them respond faster to frequently asked questions (FAQs).

Strategy 130
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Everything You Need to Know About Ecommerce Chatbots in 2022

Hootsuite

Gartner predicts chatbots will be the main customer service tool for 25% of companies by 2027. This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey. It answers FAQs, and queries about customer orders.

FAQ 122