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The Document of All Documents: How Our Customer Advocacy Team Works With Information Overwhelm

Buffer Social

Here’s how Buffer’s Customer Advocacy team take loads of information and organizes it in one place where anyone on the team can access it. The solution: Creating the vessel We’ve started a practice on our team that we call “Creating the vessel.” That’s been my challenge. The North Star!

Team 67
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Understanding collaborative & working styles on your team

Sprout Social

“There is no I in team” is an often-repeated mantra but to make sure your team is operating the best it can, consider taking a look at how various working styles influence your team dynamic. A working style is how you naturally operate in a team environment. This is where working styles come into play.

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How to Build a Successful Remote Support Team

agora pulse

Think of support teams, and you may picture rows and rows of endless desks with headphone-wearing businesspeople (No doubt, this image is influenced by all the boring “support” stock photos out there.) But a successful support team is far warmer and more vibrant than that. Where are we today in terms of the Customer Care team?

Team 118
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How We Set Communications Expectations As A Fully Remote Team

Buffer Social

As an entirely remote team of more than 80 people, how we communicate is critical to how we operate as a company, collaborate, and build a solid remote culture. Depending on your role: Depending on your team and your role, it might make sense for you to also check Notion, Jira, Paper, or Trello daily. As they say, clear is kind.

Team 101
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How We Built and Manage Our Remote Sales Team

agora pulse

Finding yourself in the position of managing a remote sales team? Managing a sales team in a physical setting has its ups and downs—but how do you manage your team if you’ve recently found yourself working remotely? At Agorapulse, we have been managing a remote and internationally dispersed team for over four years.

Team 140
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Training Your Workforce for ChatGPT: A Comprehensive Guide

Convince & Convert

More than 92% of Fortune 500 companies are using ChatGPT. Pretending your teams are not using AI is not an option. How AI is affecting workers and companies is nuanced and requires high-level thinking. Companies that best adapt to AI impacts will consider and respond to all of these considerations.

Training 152
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How To Lead A Successful Marketing Team

Rebekah Radice

Leading a high-performance marketing team is harder than ever. Between systems, processes, and proving ROI, teams and their leaders struggle to meet expectations, hit objectives, and stay focused in an ever-changing online world. But there’s also never been a more dynamic and exciting time to lead a marketing team.

Team 99