Convince & Convert

MARCH 3, 2010

Codify Listening & Engagement I still maintain that when the dust settles, we’ll all realize that social media is much better for customer retention than for customer acquisition. Help clients tie search success to social media through wise keyword analysis, multi-media optimization and ongoing link acquisition.

Social Media 121

Social Media Strategy CoTweet CoTweet 121

Convince & Convert

AUGUST 10, 2010

Joe Fernandez is CEO of Klout , a provider of influence metrics that is being incorporated into a variety of social media tools (including CoTweet , a client of mine) Jay Baer : What’s changed in the last two years or so with regard to access to influencer information? Should companies treat customers differently?

Social CRM 133

Social CRM Influencer Klout Social Media 133

Stay N' Alive

SEPTEMBER 15, 2010

There’s one hurdle we have to jump before we get there though, and I’m concerned Twitter just ran the wrong direction with their new UI. The hurdle we’ve got to get around is that of allowing a user’s social connections to also follow them wherever they go, uninhibited by any single corporation.

Platform 83

Platform OpenSocial Open Source API 83