Dave Fleet

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Why You Should Tweet During a Crisis

Dave Fleet

That’s why I was really interested to see a note from Shashi Bellamkonda on the Social CRM Pioneers group , pointing to some interesting research by Microsoft and Psychster on the effect of companies acknowledging issues via Twitter on the actions and perceptions of customers. Win-win.

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Where does content fit in Facebook’s new marketing model?

Dave Fleet

” Following that mantra, if you look at the changes Facebook has made over the last year as a continuum, the company has significantly tilted the scales away from engaging content – from brands creating communities with their customers – and towards paid advertising.

Content 375
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Six important shifts for social media in 2012

Dave Fleet

So, as usual, I got to thinking about the shifts I think companies need to make in their social media activities in the next year. Over the last couple of years, we’ve seen a slow maturation in the way companies develop their objectives for social media. My hope is that this will continue in 2012. More effective measurement.

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Presentation: The Power of Loyalty in Social Media

Dave Fleet

Social media support becomes more central to an organization’s social media activities, and shifts from a cost centre to a strategic marketing tool. This is a shift from the way that many companies are approaching social media nowadays. Couponing and contesting (still key reasons that many people connect with brands).

Loyalty 344
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Blogger relations – you’re doing it wrong

Dave Fleet

The smallest package which includes a number of posts, tweets, articles and press releases each month, costs little more than sending one press release through a service. Offer a call to action: I have no idea what this company wants from me. To view this release on PRWeb, click the link below: [link] [.]. _. Try it out?

Blogger 374
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Using Social Media to Protect Your Reputation

Dave Fleet

Rather than a typical interview format, Andrew and Robert threw me into a scenario: A Canadian-based financial services company has launched a campaign that renews one of its seasonal consumer-based investment products (e.g. They then posed seven questions to me: What are the most immediate actions that you would advise the company to take?

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Presentation: The Power of Loyalty in Social Media

Dave Fleet

Social media support becomes more central to an organization’s social media activities, and shifts from a cost centre to a strategic marketing tool. This is a shift from the way that many companies are approaching social media nowadays. Couponing and contesting (still key reasons that many people connect with brands).

Loyalty 257