Social Media Strategery

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We Have Infinite Creative Opportunities to Solve Customer Experience Problems

Social Media Strategery

Over the last two months, companies around the world moved millions of office workers to remote work in a span of just a few weeks. We’ve already seen companies specialize in creating gym equipment that fits into your décor – who’s going to create furniture that doubles as gym equipment? On March 11, 2020, everything changed.

Sports 107
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Social Media Could Have Transformed Marketing — Instead, It Amplified Its Flaws

Social Media Strategery

In 1999, Rick Levine, Christopher Locke, Doc Searls, and David Weinberger said the Internet would turn markets into conversations, audiences were actual human beings, and companies would come down from their ivory towers to create meaningful relationships. Eight years later, I read their book, “The Cluetrain Manifesto.”

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Klout for Enterprise 2.0 Networks is a Bad Idea

Social Media Strategery

I then read " Enterprise Social Networks, Performance Reviews, and Company Culture ," on the Social Media Club DC blog that rightfully (and thankfully!) Thankfully, the commenters over at Fast Company see the flaws in attempting to quantify people's using organizational influence using an internal social network.

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Public Relations Isn’t the Cherry on Top

Social Media Strategery

About making the public think your product is the best or that your company is awesome. Public Relations is about – you guessed it – building and maintaining relationships with the public, the very public buying your products, walking into your stores, writing about your company, and telling their friends about their experiences.

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Customers Don’t Want Ads, They Want a Conversation…Just Not the Conversations You Want to Have

Social Media Strategery

Fast Company just published another article discussing how customers are no longer satisfied just with good products and services or low prices – they want collaboration and conversation from brands. Somehow, I don’t think these are the types of conversations that Fact Company, Harvard Business Review, and IBM had in mind.

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Sometimes Simplicity Leads to Big Innovation

Social Media Strategery

From Tesla to Google to Amazon, tech companies are entering into new markets and disrupting brands that have controlled market share for decades. And the latter is something that every employee at every level at every company should be striving to do. This is the genius of Intuit’s “ Follow Me Home ” program.

Startup 50
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Social Media Lessons from a Two-Year Old

Social Media Strategery

As I was sitting at home the other night looking over a proposed Instagram initiative focused on encouraging users to take pictures of the company’s products and use a special hashtag , I received some advice from a social media expert I had never consulted before. How does this fit with our company DNA? What happens when…?