SocMed Sean

JANUARY 21, 2019

Wikis, idea networks, blogs, and social Intranets are a great tools that can be used to encourage employees to share what they know. Take that one step further and engage with the community that makes up your customer and prospects, and you can identify new ideas that might not have been developed by your R&D department.

ROI 269

ROI Social Media CSR Knowledge Base 269

SocMed Sean

DECEMBER 9, 2011

Help them understand that there are ways they can listen to their community, leverage feedback, and improve their business. Unfortunately, many clients have kneejerk reactions to trolls and sometimes feel like they are representing the thoughts/opinions of the rest of their community. Social can do both.

Social Media 255

Social Media Social CRM Creative Commons Sentiment 255

SocMed Sean

NOVEMBER 26, 2011

First Establish Your Area Of Expertise In Communities Contrary to the popular belief of some, social media isn’t really about tweeting, posting, or marketing. Tools like knowledge bases, content management systems, enterprise search, blogs and wikis all played critical roles in the development of these systems.

Collaboration 258

Collaboration Committee Social Media Knowledge Base 258

SocMed Sean

NOVEMBER 3, 2009

functionality like blogs, wikis, and tagging instead of relying on one-way messages from the top. The collaborative efforts of the open source community have also delivered new products into the marketplace, driving the cost of software down and injecting healthy competition into the portal industry.

Wiki 133

Wiki Content management systems Open Source Telecommunications 133