Take the Community Careers & Compensation Survey!!
AUGUST 18, 2015
Are you a community manager? . Then please take this survey ! The survey, conducted by our buddies at the Community Roundtable , looks at key roles, skills and compensation in the community domain. You can participate if you work with communities in any capacity – from a volunteer moderator role to a VP of Community – and anywhere in between.
2016 State of Community Management Survey – We need YOU
FEBRUARY 25, 2016
The Community Roundtable have launched their annual State of Community Management research survey. Now in its 7th year, this research has helped tens of thousands of community management professionals evaluate their approaches, educate stakeholders, secure budget and prioritize resources – and they make it freely available to you. START THE SURVEY HERE.
HELP NEEDED: community managers for CiviliNation Survey
APRIL 29, 2011
We’re very interested in the work that they are doing, specifically with regards to developing education and training for community managers in facilitation and mediation , which happen to be two of the new skills we identify in our book Open Community. Are you a Community Manager? Yet if not managed properly, conflicts can also also tear a community apart.
How to Survey Your Audience
Convince & Convert
FEBRUARY 12, 2015
One way to find out your customers’ opinions is by sending out a survey. The following are some tips to keep in mind, as well as some websites that will help you effectively survey your audience. Decide Upon a Goal A single, all-encompassing survey for every one of your marketing campaigns isn’t going to cut it. If they’re filling out your survey, you should be grateful.
Survey: 60% of Physicians Believe Social Media “Improves the Care They Deliver”
The Realtime Report
NOVEMBER 1, 2012
recent study by the Journal of Medical Research discovered that a whopping 85% of oncologists and primary care physicians use social media (at least once a week or once a day) to read or explore health information, and the majority of those surveyed (60%) said that social media “improves the care they deliver.” 14% contribute information to social media daily. Dr. Robert S.
The State of Social Media Marketing – Summary of Annual Survey Report (Part 2)
SEPTEMBER 17, 2012
The findings are based on a survey, conducted among 469 marketers from wide varieties of industries, company sizes and levels of social marketing expertise. Interesting is that for next year, 66% of survey respondents are planning to invest in increasing presence across all social media platforms. For comparison, in the January edition – 56 % of survey respondents stated the same.
The State of Community Management 2014
APRIL 30, 2014
From the Community Roundtable comes the awesomest comprehensive report on communities. Those objective markers – developed in conjunction with members of TheCR Network – enable community teams to validate their approach and develop roadmaps. The State of Community Management 2014 from The Community Roundtable. Report: State of Community Management.
The 2013 State of Community Management Survey
MARCH 19, 2013
Each year, The Community Roundtable , a peer network of social business professionals (I’m a member), does a really great report on the state of community management. What difference does community management make? What are the standard roles and responsibilities of community managers? How big should I expect my community program budget to be?
Surveys: Essential to the PR Pro’s Toolbox
APRIL 12, 2011
The problem with surveying is that it, allegedly, takes too long. But I would argue that if you are clear about what your organization’s goals and objectives are, then you know exactly what you are looking for, and developing a survey with appropriate questions shouldn’t take as long as you might think. The idea of polling and surveying is catching on (again). It is.
Want to know how much Community Managers are paid?
JANUARY 6, 2016
The Community Roundtable’s Community Careers and Compensation Report 2015 is out! Community strategy development was the most valued skill of the 50 we asked about in the CCC survey, for each of the three job roles we examined in detail – community manager, community strategist and Director of Community. Here’s how to find out.
Calling all online community managers!
FEBRUARY 16, 2015
Guest post by Ted McEnroe, The Community Roundtable. ———— A few months ago, I made a switch moving from the nonprofit sector to The Community Roundtable , a leading provider of community research and support for business, association and nonprofit communities. Maddie, I should note, is a great champion for our nonprofit and community members.).
The Intersection of Online Communities and Learning Management Systems
MAY 6, 2015
This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. We’re seeing some interesting things going on in the association industry at the intersection of online communities and learning management systems (LMS). live) Webinars or Webcasts.
2013 State of Community Management Report Stresses Importance of Community Managers
JUNE 24, 2013
Even though my current role is broader than community management, I’m still a community manager at heart and it’s still my passion. If you want to see value from online community, you need to invest in community management. Successful community management is not a role delegated to the least experienced members of a team.
Online Communities: What Consumers Want, What Brands Don’t Deliver
OCTOBER 28, 2011
The fun facts, random questions, and product advertisements all keep the consumers coming back to the brand and builds the community, but if and only if you sprinkle in some of what they actually want. According to a survey by IBM , consumers consistently rank discounts and purchases at the top of the list as the reasons they connect with brands through social media.
Community Manager Appreciation Day: 5 Must-Reads
JANUARY 23, 2012
Today is the 3rd annual Community Manager Appreciation Day ! Worldwide Salute to Community Managers. By Jeremiah Owyang It’s the third annual Community Manager Appreciation Day (every fourth Monday of Jan) and I’d like to salute the folks working on the front lines at companies big and small leading the charge. Ways To Celebrate Community Manager Appreciation Day.
How to Meet Your Consumers’ Social Media Expectations
NOVEMBER 14, 2012
The main difference between social media consumers previously versus today is in the nature of their expectations towards brands’ interaction and participation in communities on social networks. Nurturing a community. Consumers do not join a Facebook community to learn more about a product from the mouth of the brand per se. Acknowledge your community and engage!
Create a World-Class Online Community for Your Business
JANUARY 26, 2011
Edwards and Telligent CTO Rob Howard are releasing a white paper today that delineates what these standard-setting communities of the future will look like. The report is primarily based on their own insights, research by industry analysis and the results of an informal survey they conducted. the article in full to learn more about building world-class communities. Me neither.
Business Development for Communications Firms
NOVEMBER 13, 2014
Your own research, which could be gigantic like Edelman does with their Trust Barometer or like what Andy Crestodina did this summer with his blogger survey. Also think about: Participating in LinkedIn groups, Google+ communities, and Twitter chats. By Gini Dietrich. On Tuesday, I gave you a rundown on how to build a business plan , specific to a communications firm. Segment targets.
The New Competition: For-Profit Communities with Deep Pockets
MAY 11, 2014
pulled up an old file with random notes about online communities and started researching. Something big is happening in the world of professional communities – the world that associations are used to dominating – and I can’t ignore it. Unlike VIN, the communities I’m going to discuss here are free, bigger and well-funded. Meet the cast of new community players.
Is Jeremy Epstein The Yoda Of Community Marketing?
FEBRUARY 5, 2012
What Henry Ford, Espresso, And Community Have In Common. love his approach – he thinks aloud and collaborates in the open with the members of his community, shares best practices, and relentless connects people. Thankfully, Jeremy will continue writing and sharing his ideas with the community he has built. Thanks to Shashi Bellamkonda for making that happen). Yes and yes.
Study: The Global Social Media Check-Up 2012
JULY 23, 2012
Tweet Burson-Marsteller has conducted a survey examining the social media activity of the world’s 100 biggest companies – the Fortune Global 100 companies. Facebook placed third in the survey. Other interesting Facebook findings: The average corporate Facebook page’s community has increased by 275% since 2010. Twitter dominates the picture. Twitter accounts.
7 Strategies for Growing Community on Your Blog
MARCH 27, 2013
This week on ProBlogger we’ve been looking at the topic of building community on a blog. We started by identifying 9 benefits and 3 costs of community on a blog and then looked at 5 stages of building community on a blog. Today I want to dig deeper into some specific things to DO to build community on your blog. 1. Consider a Dedicated Community Area.
Five takeaways from 2013 State of Community Management Report
JUNE 19, 2013
When I started my career in social media and community management, I was a bit intimidated and nervous. One of my former bosses suggested that I check out the Community Roundtable – that was 2008 – and I was happy to check out the information that Jim Storer and Rachel Happe were producing. Little did I know that less than two years later I would sign up for the Community Roundtable and now consider both of them good friends. If you are in social or community management, I suggest that you pick up the report as it is full of useful nuggets. medium 2.2;
Getting to the bottom of community management
MARCH 25, 2013
This post originally ran on the Community Roundtable. . If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword). Good thing the survey has a question for that .
7 Steps to Creating More Effective Reader Surveys
JUNE 18, 2012
The benefits of polling your readers and conducting good customer surveys have already been well-established in the blogging world. . Not only does this technique enable you to make better informed marketing decisions, gathering information via reader survey can help you to identify your visitors’ pain points and determine what they’ll spend their money on— before you invest the time in writing posts or paid products! If you haven’t been impressed by the results of your past survey efforts, check out the following seven steps to making your next customer survey far more effective.
How to read your ideal customers’ minds (using marketing tools you already use)
APRIL 11, 2014
If you’re worried that you don’t have enough engagement on your Facebook Page, get curious about your community. Online surveys. Creating a successful survey requires some planning and thought, that doesn’t mean is has to be a complicated, drawn out process. Next, you’ll want to consider the formatting, design, and wording of your survey.
Increase Blog Traffic with These 12 Ideas
AUGUST 4, 2015
Survey your readers. We Blog Social Media build social media followers community building grow blog grow content readers increase blog subscribers increase blog trafficBy Gini Dietrich. Yesterday, my friend Sheryl Brown-Madjlessi posted on my Facebook wall, “Facebook is a jerk and never lets me see your posts in my newsfeed.” It’s me. Increase Blog Traffic.
What The SEO Success Factors Survey Is Not
Small Business Mavericks
MAY 18, 2015
They do this by asking internet marketers & others in the industry to take the SEO Success Factors Survey. That means they need to update it regularly, and to get feedback from the community so the update reflects real life. What The Survey Is Not. Why Surveys Like This One Are Important. When we pool our insights with things like these surveys, we are helping each other by broadening our perspective. SEO for Small Business search engine optimization SEO surveyEvery two years, Search Engine Land updates their Periodic Table of SEO Success Factors.
From Shared Databases to Communities of Practice: A Taxonomy of Collaboratories
Buzz Marketing for Technology
JULY 24, 2008
From shared databases to communities of practice: A taxonomy of collaboratories. From Shared Databases to Communities of Practice: A Taxonomy of Collaboratories. The types are: Distributed Research Centers, Shared Instruments, Community Data Systems, Open Community Contribution Systems, Virtual Communities of Practice, Virtual Learning Communities, and Community Infrastructure Projects. " Compared to other peer groups, scientific communities are often surprisingly egalitarian and broadly international. Community Data Systems.
Waxing and Waning, Lyrical and UnLyrical
MAY 21, 2013
didn’t want to do anything as formal as a survey, but I would really appreciate it if you would leave your responses in the comments section, so that we can make sure WUL continues to be a forum that challenges you intellectually, stimulates you emotionally, and makes you comfortable enough to kick off your shoes and stay a while. Blogging Shonali Burke blog survey waxing and waning
The Social Media Mob Needs to Go
MARCH 24, 2015
It’s so easy for the social media mob to criticize—online, in anonymous survey results, and (most of the time) without knowing the person—but not to create. Community Social Media don''t read the comments inside pr joe thornley jon ronson justine sacco martin waxman online attacks pay gap Ragan sam biddle so you''ve been publicly shamed For more than a year. Well, I was wrong.
Setting Facebook Community Expectations
MARCH 21, 2012
Setting expectations is the corner stone of any successful Facebook community. According to a report by Jeremiah Owyang of Altimeter Group , only 8 out of 30 brands surveyed had expectations set. Have you set expectations in your community? Here are two the important aspects to incorporate into your Facebook Page: A governance policy. vision for the page.
Social Results Will Stay Small
JUNE 4, 2013
Chart Source: CMO Survey. Yet according to the CMO Survey , the integration gap in companies is not closing, in spite of years of research showing that cross-tactic coordination produces more sales. Ask any rationale human being who is not a social media marketer what they care about most — a great product or a decent blog community. If you think small, you stay small.
Survey results: The top Twitter tools and apps « The Cube
OCTOBER 6, 2010
Skip to content The Cube Home About us Speaking/Training Contact us Pitch us Subscribe Survey results: The top Twitter tools and apps 06/10/2010 tags: Twitter tools and apps by Gemma Went This is the second in the series of results that came out of my tools and apps survey a few weeks ago. The first post covered general social media tools. CoTweet was used by 9% of the respondents.
mizz information: List of Nonprofit Social Media and Community Managers
FEBRUARY 2, 2010
skip to main | skip to sidebar mizz information Monday, February 1, 2010 List of Nonprofit Social Media and Community Managers Every time I see Jeremiah Owyangs list of corporate social media strategists and community managers I wonder when hell do a similar list for companies with fewer than 1,000 employees--or nonprofits, for that matter. Im a BitMom The Community Roundtable About Me Maggie McGary I am an online community & social media manager at an association and am fascinated by (obsessed with?)
Survey: Blogging within the architecture, design and construction.
APRIL 21, 2010
Skip to content The Cube Home About us Speaking/Training Contact us Pitch us Subscribe Survey: Blogging within the architecture, design and construction industries 21/04/2010 tags: blogging by Annalisa Morgan In January of this year, we conducted a survey on the use of blogging amongst professionals in the architecture, construction and design industries. Why did you launch the blog?
Why are CEOs Afraid of Going Social?
JULY 18, 2012
The blogosphere is abuzz with the results of a new CEO.com survey which looked for social media accounts for all of the CEOs of the Fortune 500, and found that 70% of CEOs are not using social media. Featured Humanize Open Community SocialFish NewsThis is from a post by Adi Gaskell on Technorati : Does it matter if CEOs tweet? argued earlier this year that yes, it does matter.
Why Komen Was Destined to Clash with Social Media
MARCH 5, 2012
Then at the end of February, the organization, in an effort to assess the level of the damage to its reputation, sent out a survey that tested messages rather than looking at a more organic approach to restore trust. million to a more than $400 million fundraising machine , with about $98 million in community grants given last year. Lucky for us, she agreed. Enjoy. Photo by WeNews.
7 Surprising Differences Between Male and Female Millennials: Webinar Recap
Ignite Social Media
MAY 31, 2016
When asked what their main reasons are for using social networking services, the top response from surveyed millennial women said it was to stay in touch with what their friends are doing, and 26% said it was to share details of what they’re doing in their daily life. Read on to determine if your social media marketing strategy should shift to reach these two varying audiences.
Why You Should Encourage Social Advocacy among B2B Employees
DECEMBER 3, 2014
In a study done by Microsoft , 46% of people surveyed said social media helped increase their productivity. Featured Implementation Open Community Guest post by Daniel Kushner, CEO of Oktopost.com. ————– “Social media wasn’t made for businesses, it was made for people.” ” – Neal Schaffer, Maximize Social Media.
Full Case Study Report from GiveToTheMax Day
MARCH 8, 2012
One recent contest—Give to the Max Day: Greater Washington—was conceived to strengthen the area’s nonprofit community, not only financially, but also through improved online fundraising skills and better donor-nonprofit relationships. Case Study From the Trenches Humanize Open CommunityRemember Give to the Max Day, November 9, 2011? Holy cow! Hmmm… food for thought.
7 Tips to Get Started with Customer Journey Mapping
Convince & Convert
APRIL 28, 2015
You want your map to cover the entire journey from marketing to post-sale follow up surveys. Use survey data or mine your complaint data to find out what is happening at each touch point. Community Management business strategy customer experience customer journey mapping customer service customer understanding toolsLook for both major and minor touch points.
4 Marketing Lessons From the Creator Movement
Convince & Convert
APRIL 20, 2015
We can certainly learn a lot about the type of content that is created, interacting with a community, and monetizing attention. For me, it ultimately comes down to these four principles: Authenticity, Earned Trust, Network Economics, and Community First. Involve the Community The very best creators wouldn’t be who they are without their community of advocates. Gary