SocialFish

MARCH 30, 2011

This post is part of our regular series of Open Community case studies, in which intrepid association blogger and freelance writer Deirdre Reid will be digging into associations (and other kinds of organizations when relevant) who are living and breathing their open communities in the ways we describe in the book. Return on Attitude.

Case Study 213

Case Study Library Communities Study 213

SocialFish

FEBRUARY 17, 2011

This post is the first in a two-part series where guest blogger Garry Polmateer , former association executive currently working at NimbleUser helping organizations with Salesforce, looks at two online brands through the lens of the concepts in our book, Open Community. First, I’ll say that I am involved in 3 major communities. #1

Communities 174

Communities Lurker Forums Collaboration 174

SocialFish

MARCH 30, 2011

This post is part of our regular series of Open Community case studies, in which intrepid association blogger and freelance writer Deirdre Reid will be digging into associations (and other kinds of organizations when relevant) who are living and breathing their open communities in the ways we describe in the book. Return on Attitude.

Case Study 168

Case Study Communities Study Committee 168

SocialFish

NOVEMBER 30, 2010

This is a repost of an Open Community Virtual Book Tour post I recently wrote for Splash! And there’s no quick fix – no consultant or agency can nurture your community for you, though they can help you build your infrastructure and they can help you with specific campaigns. What do you think? *. Who should take part?

Organization 150

Organization Communities Training Skills 150

SocialFish

JANUARY 11, 2011

We have some great stuff in the works, including a new Open Community case study series by Deirdre Reid , and an interview series where we’ll be talking to several top association CEO’s about the ideas in our little book. The Trainer’s Social Media Tool Box. Need help with Social Media policies?

Postrank 170

Postrank Handbook Case Study Press Release 170

SocialFish

APRIL 6, 2011

We’ve just published our latest white paper, Social CRM for Associations: What association executives should know about applying social media to membership management. The white paper deconstructs Social CRM into its basic parts and applies the concept to association management. Social media monitoring and responding.

Social CRM 192

Social CRM Collaboration Curation Newsletter 192

SocialFish

FEBRUARY 18, 2011

STRATEGY WORK. We have clients who come to us at a stage where they understand the tools, they see the benefits, and they need help defining a social media strategy for their organization. We work through our strategy process, starting with a social media assessment and brainstorming session.

Review 160

Review Policies Consultant Training 160

SocialFish

OCTOBER 14, 2010

Open Community. A little book of big ideas for associations navigating the social web. Written for the complicated and quirky world of associations and membership organizations, Open Community is our brand-spankin’ new book about how associations can—and why they should—build community online.

Communities 172

Communities Collaboration Applications Organization 172

SocialFish

NOVEMBER 3, 2010

Back in April 2010, my post for SocialFishing The Role of Crisis Communications in Your Social Media Strategy explained the importance of incorporating social media into your crisis communications plan. Your association’s reputation is at risk, even if you don’t use social media.

Attensity 169

Attensity Reputation Press Release Survey 169

SocialFish

APRIL 13, 2011

This is precisely why conducting a blogger outreach campaign can be the most difficult type of social media campaign. CTK Techknowledge , a nonprofit software company, contacted me to develop and execute a strategy to promote their Heart & Soul Grant to potential applicants.

Blogger 243

Blogger Campaign Applications How To 243

SocialFish

SEPTEMBER 9, 2010

Corporate website integration: Social sign on. Personalized corporate website based on social data. A community of customers supports each other, reducing support center calls. Anticipation of prospects and customers using Social CRM technology. Supply chain is influenced by social data in real time.

Social CRM 176

Social CRM ROI Collaboration Social Media Management 176

SocialFish

MARCH 16, 2011

Social CRM is a term fraught with some confusion. It was coined in the corporate world to describe a business strategy for managing customer relationships in the age of social media. How might associations incorporate Social CRM to recruit and retain members? See what some smart people have answered already.

Social CRM 213

Social CRM Skills Project Process 213

SocialFish

JANUARY 21, 2011

I’m going to take this opportunity to let you know that we’ve joined forces with CommPartners to work on some really exciting projects incorporating social media and community building into educational events. Adaptation of social media is influencing organizations to be more open and transparent.

Collaboration 234

Collaboration Eventful Exercises Education 234

SocialFish

NOVEMBER 24, 2010

Lindy and Maddie go on to suggest that in order to engage your open community will at the very least need to set up some task forces on listening and monitoring, or on using social media at your conferences, and these groups will actually need to talk to people from different departments (like meetings and marketing, for instance) at the same time.

Organization 172

Organization Communities Process Collaboration 172

SocialFish

APRIL 5, 2011

STRATEGY WORK –We have clients who come to us at a stage where they understand the tools, they see the benefits, and they need help defining a social media strategy for their organization. We work through our strategy process, starting with a social media assessment and brainstorming session.

Review 150

Review Social CRM Module Consultant 150

SocialFish

OCTOBER 1, 2010

The list below is for serendipity ; if you prefer our “Must Read&# shares about important stuff for association social media, please click here to subscribe , or click here to browse. American Family Insurance’s Troy Janisch on leaving boring behind with social media (SmartBlog on Social Media).

Analysis 165

Analysis Social CRM Construction Foursquare 165

SocialFish

SEPTEMBER 10, 2010

Q3) How might we launch sustainable diversity and inclusion initiatives throughout the association community? (Q4) Some people want to focus on metrics, some people want to focus on strategy, some people want formal statements, some people want to focus on the board…etc., Q2) How can we define diversity and inclusion? (Q3)

Committee 162

Committee Class Issues Training 162

SocialFish

JANUARY 12, 2011

You’re reminding us that social media technology will continue to change even faster as the real-time web develops, essentially giving you more instant feedback for more social media tool development. TV and print media, virtually unchanged for decades, is rapidly being replaced by social media.

Social Media 230

Social Media Marketing Guidelines Organization 230