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5 Community Management Tips on Community Manager Appreciation Day #CMAD

Waxing UnLyrical

In addition to being Community Manager Appreciation Day (#CMAD for all you hashtag fiends), today is also the day: Henry VIII died (1547, and women all over England breathed a sigh of relief). Now, definitions aside, I think community building (and, therefore, the management thereof) is one of the biggest differences between “old” and “new” PR. That’s ok.

Community management and content creation

Janet Fouts

Community Management Isn’t Content Creation. (go read it now and come back). Now,  I don’t 100% disagree with him that not all community managers are suited to create content. To tell great stories you have to stop having your community managers produce your content. Big brands have a tendency to think community management is a rank and file position.

Make Your CFO a Social Media Fan

Buzz Marketing for Technology

Collaborate with your customers. I don’t care whether you own a community or your rent one from a provider like LinkedIn Groups – but a community is a great place to create a social experience with your customer. When you do that the results reported in a recent Jive report of over 2000 customers are outstanding. Never is that more true than at budget time. Users.

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Do you need to own your community?

Jeff Esposito

A little while back I was catching up with my friend Jim Storer of the Community Roundtable before we shared a panel about social customer support. In our prep, Jim and I continued our on-going disagreement on whether a company needs to own the platform that they are keeping a community on. Companies like Constant Contact and Aetn a do a great job with their own “owned “communities.

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4 Reasons to Use Social Enterprise Networks for Business


Such platforms as Yammer, Chatter and Jive certainly look and feel similar to Facebook – with a news feed, groups, friends and status updates. Community Management Guest Post HR Social Media Social Network Chatter Crowdsourcing group discussions guest blog post Jive Social Enterprise Social Enterprise Networks YammerHere’s a snapshot of their responses.

Fall in Love with Customer Relationships

Spin Sucks

Today, customers expect to have a say not only on your product, but also corporate policies that may or may not jive with the ethos of your consumer community. By Dana Ilovich. Valentine’s Day is behind us and hopefully our romantic lives are in order, so now it’s time to focus on another one of our most important relationships—our customer relationships. Never Make Them Wait.

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Clearstep Business Community : Clearspace: Clearstep

Buzz Marketing for Technology

Online Communities Build, manage and measure your community successfully. Clearstep is a gathering place for Online Community and Internal Collaboration practitioners to interact, share best practices, and gain access to a much wider range of perspectives on common community and collaboration issues. Gia holds a degree in Organizational Communication and has over 10 years experience in developing, educating, consulting and selling social and collaborative solutions with IBM, and now with Jive Software. Re: Whats the right online community staffing model?

Change Management Is the Foundation of a Social Organization


All the technology integration, collaboration software and community applications deployed internally will prove useless unless there is a fundamental shift in the way employees think, behave, interact with one another and communicate. Preorder the book!! social organization is built upon three pillars – people, process and technology. Otherwise, change will not occur.

103 Compelling Social Media and Marketing Statistics for 2013 (and 2014)

Webbiquity SMM

More than 80% of B2B decision makers say they visit vendor-independent communities or forums, vendor-sponsored communities or forums, and LinkedIn at least monthly for business purposes. Hmm, that doesn’t jive with other research on B2B social media. How can marketers help their organizations move from “social media marketing” to “social business”?

Where Most Got Social Business All Wrong, Including Me

Convince & Convert

Deploying internal communities using software platforms like IBM or Jive just because your competitors are doing so is a complete waste a time, money and resources. Why is it important for my business to deploy internal communities, tear down silos, coordinate go-to-market plans or get my butt out of my cubicle and have a conversation with my colleagues down the hall?

5 Tips to Unleash the Power of Long-Tail SEO

The New Strategist

If your community consumes content in various places then make sure this shows up in each of them, but be sure to tailor the share/post to fit the style of the place it’s being shared. Cookie-cutter repetition usually doesn’t jive when you’re dealing with different platforms and formats. 5) Repeat - Great job! People ain’t searching the way they used to. It’s a fact.

Social Media Sommeliers – Choosing perfect pairs of social networks

The New Strategist

So how do you know which networks jive well together, and which just don’t? It’s where conversations continue and evolve (especially with the recent release of Google+ Communities) and for those where the need for much deeper level relationships are important. Or are there two that don’t jive for you at all? So it is with different social networks. ” As for me?

The Fifteen Classes of the Social Business Software Suite (Q4, 2010)

Community Platforms (private or white label): Having tracked  this space for a few years now, and these tools allow companies to have their own ‘branded’ or ‘private label’ Facebook for their customers. Frequently mentioned vendors include Sharepoint, Jive, Telligent, Atlassian, SocialText, PBWorks, and recent entrant BroadVision’s Clearvale.

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How is Social Media Affecting Your Business Strategy?

Proactive Report

Yes, said 78% of participating executives in the recent study from Jive Software and Penn, Schoen, & Berland.  Businesses are avidly chasing the 3Fs – friends, fans and followers.   And there is indeed value in a community – but it s not enough just to collect them. Remember, customers are not looking to build a community with your company simply because they can.

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B2B Social Media Gets Intimate

Social Media Marketing

In our rush to amass friends and followers, Rubel argues, we've assembled online social communities that are so loud and so constant, that it's become difficult to use them for more than mundane conversations. Others are leveraging platforms like Jive to create their own, password protected social networks, as SAP has so famously done already. B2C marketers may have some luck.

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The 3 Building Blocks of Social Business Evolution

Convince & Convert

All the technology, collaboration software and community applications deployed behind the firewall will not be effective unless there is a fundamental shift in the way employees think, interact with one another and communicate. Guest post by Michael Brito , Vice President at Edelman Digital. Building a business is easy. Start with an idea. Spend some time on Sand Hill Road. Hire

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Best Social Media Monitoring Tools

Bill Hartzer

Jive Market Engagement – Jive’s Market Engagement Solution is the first to combine social media monitoring software with the power of collaborative Social Business Software (SBS), enabling enterprises to strengthen their brands and implement a unified social media marketing strategy. Luxury Car Brands Not Taking Full Advantage of Social Media Porsche had the highest community rating in the Community Index. Since there are only so many hours in a day, getting this done effectively, and without using up all your time can be challenging. Digg this!

How to Get an Influencer's Attention

Techipedia: Tamar Weinberg

They know that I actually care about my community and that they’re not an audience. He currently serves as the community guy at Building 43. Participate in my site’s community. Also, while I appreciate requests to do guest posts, I strongly prefer those who have shown a propensity to contribute to the community on an ongoing basis. They understand brevity. No hype.

How to easily find customers on social media

Absolute PA

It starts with this: Make friends and be a valuable member of the community. My methods may have evolved and changed over that time but essentially it’s the same. I’ll say it again: Make friends and be a valuable member of the community. Research and find 2-3 active communities online. You’ve narrowed down your ideal client or group of people you would love to work with.

100 Media Monitoring Tools for PR

Jive enables real-time visibility of competitor issues and commentary. uberVU community metrics and analytics – return whole conversations in a single thread – not just the post (like on Google blogsearch), but comments to the post from all over the Web – blogs, Twitter, Digg, FriendFeed, Reddit and a lot more. Discover product gaps and vulnerabilities. Reputation 2.0

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Brand Monitoring, Social Analytics, Social Insights

They don’t want to end up being trilobites and have become part of a larger system:  Recent acquisitions include Scoutlabs+Lithium(community), Filtrbox+Jive(Community), Techrigy+Alterian(WCM) and others. Cheers, Sheldon, community manager for Sysomos Cheap Handbags I agree with the writer's opinion.Social CRM is important in the days. Not here, yet.

3 Golden Business Rules for Social Media Engagement

Techipedia: Tamar Weinberg

Just do it while giving back to the community as well. Have you read The New Community Rules ? Reply Annabel Candy, Get In the Hot Spot September 6, 2010 at 7:49 pm Hi Tamar, just revisiting after a reminder from Glen:) Impressed to see you’ve turned your blog into a brilliant resource with a fabulous community. Don’t self promote. Want to self promote? You can!

The Social Organization: Social Media Metrics

The Social Challenge for 2009 - Scaling Relationships Just Do The Right Thing The Alignment Gap Between Organizational Structure & Organizational Priorities The Importance of Social Networking to Information Work Lead from the Back Social Media is not Community Do Enterprises Have the Patience to Develop Communities? Ill start adding some posts that I think address this issue nicely.

5 Tips to Unleash the Power of Long-Tail SEO

The New Strategist

If your community consumes content in various places then make sure this shows up in each of them, but be sure to tailor the share/post to fit the style of the place it’s being shared. Cookie-cutter repetition usually doesn’t jive when you’re dealing with different platforms and formats. 5) Repeat - Great job! People ain’t searching the way they used to. It’s a fact.

Social Media Strategy: 10 Experts Reveal Their Secrets

Viper Chill

That means setting aside time to answer community questions, point people to resources, and find ways to be useful to your audience – whether that’s educating or simply entertaining them. If you really want to succeed in Digg, then treat it like a real life social community. The idea is that bloggers are stronger in numbers and when they can leverage each other’s communities.

How to Write Amazing Product Reviews


And while I try to avoid making mistakes, it’s certainly possible that in my 60-80 page reviews, they occur.  I always include a little snippet that simply says “If I’ve written something that doesn’t quite jive, just let me know and I’ll research it and get it fixed”.  We’re all human, and reminding readers of that puts everyone at ease. As you’ve read countless times on ProBlogger, the easiest way to build support for your blog is to invest in your niche’s community.  This guest post is by Ray Maker of Know the product like nobody else. This is critical. 

Sysomos Acquired By Marketwire

Dave Fleet

Jive Software. Audience – a sales- and marketing-focused tool to help measure ROI and optimize marketing and community engagement. In recent months we’ve seen several interesting moves within the social media monitoring/social CRM space. Company. Acquired by. Techrigy. Alterian. July 2009. Filtrbox. January 2010. Buzzgain. Meltwater. February 2010. Biz360. Attensity. April 2010. DNA13. CNW Group. April 2010. Scout Labs. Lithium Technologies. May 2010. Note: CNW Group is a 76design client. Thanks Update: Sysomos has confirmed the acquisition. Sysomos. Implications.

The Social Media Monitoring Industry Meets Social CRM Head on

recently described social CRM as the end-game for social media monitoring companies – but it looks like rapidly growing social CRM companies, like Lithium and Jive , are going to subsume many of the monitoring start-ups before they mature. Olivia Landolt Marketing and Community Manager @6Consulting | UK authorised Radian6 partner Posted by Olivia Landolt | September 22, 2010, 7:06 pm [.]

Sizing Up the Social Media Software Market « Social Media Musings by Tom Humbarger

For types of software providers, I used White Label (average solution cost of $30,000), Budget (average solution cost of $500), Open Source and Free.  As far as the providers, here are representative companies in each category: White Label – the usual suspects including Awareness, HiveLive, Jive, KickApps, Leverage, Lithium, Mzinga, Pluck, Telligent, etc. My Top Posts My Social Media Job Description Confused About Community Registration? and Beer 7 Social Media Must-Dos for the Restaurant Industry Looking for An Example Community RFP? million potential customers.

Digg vs. Reddit: Reddit's Staff is Better » Techipedia | Tamar.

Techipedia: Tamar Weinberg

That story hit the front page of Reddit and on Digg , and 67 people voted on my comment : Props to Reddit for visibly interacting with the community it serves. Second, there is the bury brigade on Digg; you never see any story that doesn’t jive with their politics. actually found Digg’s community to be more open and accepting than Reddit’s, but to be fair I probably approached Reddit in the wrong way. I had actually felt that there was a strong Bury Brigade at Reddit, but again, I may well have committed some faux pas and gotten on someone’s bad side.

Blogging Etiquette in the Face of a PR Pitch: What Miss Blogging.

Techipedia: Tamar Weinberg

Not many people WANT to buy banner ads because they would rather the pitch feel natural — they want the coverage to jive with the blogger. My focus with this blog has always been community. As someone who does public relations for companies, I’m sure you carefully pick your bloggers for the pitch. We both have difficult jobs. That’s just fine. Yes, seriously. Period.

Dear IT Guy, Can You Actually Use the Tool You're Creating.

Social Media Strategery

Now, take a look at the official support areas for WordPress , Telligent , MindTouch , Jive or any of the dozens of social software vendor sites.  The developers are often the most active members of their respective communities and they’re using their own software day after day in the course of doing their jobs. Increased credibility – If, as a user,  I ask how to upload my photo, guess whose response I’m going to be believe – the guy with an empty profile or the guy who’s been active on the community for the last year? Government 2.0 platform? 

ITDatabase vs. Cision for tech PR? The difference is shocking…

In the early days of the company, we did a lot of due diligence about how to populate / maintain our db in a way that jived best w/ tech journalists’ preferences. Page One Public Relations Page One PR specializes public relations and social media services to Silicon Valley companies. Take a look at how many authors Cision retrieved for the query “virtualization&# … 23.

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

The feeling of community, and “we’re all in this together&# is slipping away. 2. Skip to content Skip to navigation Skip to footer Convince and Convert Blog: Social Media Strategy and Social Media Consulting Social Media Strategy Blog Social Media Consulting Blog Social Media Consulting Speaking Newsletter Free Social Media Tools Twitter Interviews About Lijit Search 13 Observations From South by Southwest (SXSW) March 16th, 2010 |Written By: Jay Baer | View Comments Tweet As usual, this year’s South by Southwest Interactive conference was a blur. Scan Me? The kismet.