SocialFish

FEBRUARY 21, 2011

The association I work for is making the leap many associations have already made: launching a members-only community platform. It’s exciting and something I, as the association’s online community & social media manager, will obviously be intimately involved with.

Communities 211

Communities Community Platforms Social Media Management Resources 211

Oktopost

MAY 12, 2021

It turns out that creating a brand community for your B2B company can give you that type of mouthwatering ROI. . B2B businesses need to foster a strong spirit of community to serve their clients and customers better. Let’s take a deeper look to learn how you can build a beneficial community around your B2B brand.

B2B 121

B2B Communities Brands Loyalty 121

Waxing UnLyrical

APRIL 5, 2018

To encourage social responsibility, create a culture of giving back to the larger community. Encourage human resources to create policy for volunteering that will not harm employees’ performance reviews when they take time off to give back to the community. Empower your community and employees together.

Organization 132

Organization Communities CSR Class 132

Sprout Social

MAY 11, 2020

The idea of what “community” means for brands on social media has shifted more in 2020 than it has in a decade. It’s no secret that we as a culture have been reticent to discuss mental health as an issue, but Talkspace and its contemporaries have modernized the process of finding and building a relationship with a therapist.

Communities 87

Communities How To Resources Overview 87

The Realtime Report

FEBRUARY 1, 2024

invites new residents with its rich history and dynamic community. Utilize online resources, real estate agents, and housing websites to find the best options. Don’t forget to be mindful of issues that might occur when moving , and prepare accordingly. as you settle into your new home and community. Washington, D.C.,

Transportation 91

Transportation Real Estate Insurance Patterns 91

Convince & Convert

DECEMBER 15, 2023

If your organization isn’t investing in the appropriate staff and technology resources to improve your response time, especially on questions and mentions on social channels, you are most likely losing customers. Related episode: How Community, Creation and Culture Fuel Canva’s Social , Jackie Barker 5. However, it is not for everyone.

Brands 148

Brands Marketing Real Estate Collaboration 148

Sherrilynne Starkie

APRIL 5, 2018

It takes time and resources. It takes digital knowledge along with solid marketing and communications experience. Despite sinking time and resources into social media, many companies are not seeing the results they want. Soon productive online conversation about important issues was taking place. Keeping up is not easy.

Social Media 329

Social Media Consultant Resources Curation 329

SocialFish

MARCH 10, 2011

This is the second in a series of interviews we are conducting with CEO’s and senior executives about their take on the concepts in Open Community. We started our conversation with this one question: How do you think the concepts in Open Community will shape associations in the future? Pace of change. Volunteer leadership.

Communities 182

Communities Issues Organization Mobile 182

SocialFish

MARCH 9, 2011

This post is part of our regular series of Open Community case studies, in which intrepid association blogger and freelance writer Deirdre Reid will be digging into associations (and other kinds of organizations when relevant) who are living and breathing their open communities in the ways we describe in the book. Community: GoPlow.

Case Study 180

Case Study Study Communities Joomla 180

Jon Loomer

APRIL 27, 2017

In particular, I struggle with launching a product for my entrepreneur community because it’s brand new for me. Well, I finally launched a product for my entrepreneur community early this morning. Do I have enough interest to launch a community for entrepreneurs? Five years later, I still struggle with product launches.

Communities 135

Communities Price Groups Groups 135

Sprout Social

DECEMBER 5, 2023

Meet our experts Kikora Mason Laurise McMillian Greg Rokisky Cassandra Blackburn Algorithm Name: Kikora Mason Pronouns: She/Her Company: JPMorgan Chase Title: Vice President, Community—Chase Social Media Bio: Kikora Mason currently oversees social listening and community management strategy at JPMorgan Chase.

Social Media 122

Social Media Survey Education Team 122

Convince & Convert

FEBRUARY 21, 2024

For example, your Customer Service team can use AI tools to quickly gather information and troubleshoot customer issues, but having a process defined for them will help mitigate potential issues while maintaining accuracy and high quality support. This may include unique processes, research, or community knowledge.

Training 152

Training Policies Team Guidelines 152

Waxing UnLyrical

NOVEMBER 22, 2010

Because if there’s one thing I believe takes public relations from good to great, it’s when your audiences start becoming your community through the relationships you develop with them. But I was curious to see how Maddie and Lindy perceived not just Open Community , but its juxtaposition with public relations.

Communities 205

Communities Postrank Organization Tourism 205

Social Media Strategies Summit

AUGUST 15, 2023

The scuttlebutt in the economics community this week about identifying toxic professionals stems from an online forum. It’s always worth checking the replies to discover what other people in your field think about common issues and challenges. Forums are such a unique window to the world, and provide massive insight. — Image source 4.

Marketing 240

Marketing Education Forums LinkedIn 240

SocMed Sean

DECEMBER 1, 2018

Identifying The Tools And Resources. Regardless of whether you have a team of 25 or are a team of one, these resources might include: 1) Time allocated to social media listening, community engagement, content creation, and customer service. Social Media Community Managers need listening, publishing, and analysis tools.

Blogger 266

Blogger Company Social Media Curata 266

Techipedia: Tamar Weinberg

JUNE 19, 2012

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

Cost 135

Cost Communities Drupal Forums 135

Sprout Social

FEBRUARY 5, 2024

When you think about the commitments that were made to individual communities and people altogether, taking that away is bad from a business perspective,” she says. The recognition and acknowledgement of diverse communities is so important for employees to feel seen, heard and included in the company culture.

Social Media 111

Social Media Authentication Communities Campaign 111

Kikolani

MAY 11, 2012

The Resources Mashup. 19 Ways to Build Relationships With Blog Comments – Business blogging strategy: use these blog comment tactics to build and cultivate better relationships with your business community. The question then becomes… how do you build a community of fans? Blogging / Writing. Blogging / Writing.

Mashup 113

Mashup Resources SEO RSS 113

Sprout Social

FEBRUARY 15, 2023

This was a time when we saw global brands from Sephora to Yelp release social responsibility statements and pledges to commit more resources to diversity, equity and inclusion in all areas of their business. In September 2021, they launched their social-first community initiative: Scene In Black. Some Black people are queer.

Collaboration 98

Collaboration Brands Press Release Communities 98

Social Media Strategies Summit

APRIL 11, 2024

84% of consumers say online communities directly impact how they feel about a business and whether they buy from and remain loyal to said organization. Yet, even if you align your schedule to the lower end of this number, you’ll find that pumping out that much new content demands an exorbitant amount of resources.

Social Media 226

Social Media Tips Marketing UGC 226

Sprout Social

JUNE 21, 2022

Finding solidarity through Community Resource Groups. Knowing the power and bond of minority communities, I joined two of our community resource groups almost immediately: Underrepresented Genders in Tech@Sprout (UGIT) & Asians@Sprout.

Engineering 99

Engineering Software Authentication Patterns 99

Sprout Social

FEBRUARY 16, 2023

The issue is that most teams want more funds to do what’s in their current plan.” “To Follow these tips for success as you make your case for additional social media resources. If you don’t have what you need to get ahead of the issue before time runs out, you risk losing hard-earned fans. This year, you’ll have to zoom out.

Social Media 113

Social Media Marketing Atlassian Team 113

Buffer Social

SEPTEMBER 18, 2023

Open-source and decentralized nature : Unlike many mainstream platforms, Bluesky operates on an open-source model, promoting transparency and community involvement. Bluesky also incorporates community labeling as part of its moderation strategy, promoting community involvement in content regulation. Should you join Bluesky?

Domain Name 109

Domain Name Open Source Policies Privacy 109

Social Media Strategies Summit

JANUARY 12, 2023

They discussed various issues related to collaboration, including how to ensure cohesive branding, maintain effective communication, break down silos, and share best practices with university social media managers. “It One way Ohio State has overcome silos is by creating a social media community of practice group led by Dani’s team.

Collaboration 226

Collaboration How To Education Team 226

Kikolani

JUNE 8, 2012

The Resources Mashup. Whether you’re auditing your own site, investigating an issue for a client, or just looking for good bathroom reading material, I can assure you that this guide has a little something for everyone. This post examines how to craft content marketing for this highly influential community. Related Posts.

Mashup 113

Mashup Resources Meme SEO 113

agora pulse

MARCH 25, 2020

Understand all sides, and gather all the information possible, so you have a holistic view of the issue at hand. You need to be sensitive to the issue. Provide useful resources that customers can use immediately. Strengthening and building your community is a great way to show your support. Relate to your audience.

Social Media 199

Social Media Social Media Management Issues Team 199

Oktopost

APRIL 21, 2022

Reporting issues with products and services. Dedicated social listening platforms are the best way to stay on top of your social presence without wasting resources. Monitoring social media sentiment and staying in active communication with your audience can make a big difference in your social media engagement.

Content 118

Content FAQ Sentiment Hashtag 118

Sprout Social

JANUARY 27, 2021

But following a year of racial justice protests and more companies than ever taking a stand on social and political issues, brands are under pressure to get Black History Month 2021 right. This is the Black community’s time to shine. First things first: What is the purpose of Black History Month?

Brands 129

Brands Authentication Communities Campaign 129

Sprout Social

FEBRUARY 15, 2024

However, if you see negative comments, it’s time to scan through their feedback to determine what is causing the issue. Social listening tools like Sprout help brands surface the big issues, from customer service hold-ups to product defects and more. Knowing your audience will also help you determine which social channels to focus on.

Engagement 105

Engagement Tips Loyalty Metrics 105

Hootsuite

MARCH 20, 2023

And since the Meta Verified process includes checking your name and photo against your government-issued photo ID, there should be fewer issues with illegitimate verified accounts. You must not violate the Terms of Use or Community Guidelines on Instagram or the Terms of Service or Community Standards on Facebook.

Badge 93

Badge Instagram HootSuite Guidelines 93

The Realtime Report

SEPTEMBER 16, 2022

“Africa has sufficient resources to power itself entirely by clean energy. EACH year, Africa Tech Festival addresses some of the most pertinent and pressing issues facing the African continent’s socio-economic future and the role that technology and communications’ play in facilitating this progression.

Industry 91

Industry Energy Resources Project 91

Convince & Convert

JANUARY 13, 2015

It’s no small secret your online community and your loyal customers within are your company’s greatest asset. While a customer may be happy with their one-time experience with your brand, what’s going to make them a lifelong community member? Give your online community a nickname that’s exclusive amongst your group members.

Communities 60

Communities UGC Loyalty Real Estate 60

Ignite Social Media

JULY 20, 2021

Our team of Community Managers has created 3 tiers from Good to Best to help you determine what level of customer service on social media best fits your business strategy. Have Community Guidelines Already in Place: Don’t just ignore/not respond to comments/questions. Tier 2 | Better | A Step Above.

Social Media 106

Social Media Strategy Class Guidelines 106

The Realtime Report

NOVEMBER 21, 2023

This lack of representation is not merely unfortunate, it presents multiple issues in terms of creating effective security protocols and addressing critical vulnerabilities. David Lee, founder of The Identity Jedi, explains how the industry can improve representation and the benefits that will bring. African Americans make up only 9.2%

Organization 91

Organization Industry Engineering Reputation 91

Sprout Social

JULY 6, 2020

consumers say it’s important for brands to take a stand on social and political issues. Furthermore, 67% of people believe brands are effective at raising awareness around important public issues when they speak out on social media specifically. That’s all a great start. Speak to your expertise, with your lens.

Strategy 145

Strategy Social Media Organization Education 145

Oktopost

AUGUST 10, 2023

While some businesses still put social media in the categories of brand awareness or community management exclusively, research claims that 75% of B2B buyers use social media to make buying decisions. Jump to Section Get to Know Your Audience Social Listening Sentiment Analysis Community Management Social Analytics Proven Strategies.

Social Media 62

Social Media B2B Sentiment How To 62

Sprout Social

JULY 16, 2020

For years companies have faced increasing pressure to take a stand on social and political issues. In fact, the generic corporate response of solidarity was so pervasive, it was eventually parodied—revealing the harsh reality that many brands were either unprepared, or worse, unwilling to address these issues head on.

How To 119

How To Issues Committee Education 119