Jeff Esposito

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Getting to the bottom of community management

Jeff Esposito

This post originally ran on the Community Roundtable. . If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword).

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Five Takeaways from the 2012 State of Community Management Report

Jeff Esposito

One of the more interesting, but challenging, aspects of my job is community management. Effective managers do not view their community as tied to a specific technology or network, but rather as a group of users who share principles and interests. Evolution – communities are not built overnight.

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What’s your story?

Jeff Esposito

But knowing your story and why others should care is something that everyone participating in social media, blogging or managing a brand’s social presence or community should do. So instead of relying on gimmicks and industry statistics, take a step back, and look at what you are doing. What value does your story have to the audience?

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Can videos humanize your FAQ section?

Jeff Esposito

No matter what industry you work in, chances are your business’ customers have a lot of questions. This holds true for customer service, social media or community managers. Out of these questions, there are more than likely a number that occur more than others.

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How much time should you devote to social media?

Jeff Esposito

There is no blanket time allotment or suggested industry standard, so how do you decide the level and time commitment to social media that is right for your company? Thought Leadership – social media is a great platform to be seen as an industry leader. Plan to devote 10 to 20 hours a week for a salesperson in this capacity.

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Facebook’s the crack and we’re all greedy junkies

Jeff Esposito

The change triggered a lot of negative blog posts in the social media and community management communities. What we were all victim of is that we built communities on Mark Zuckerberg’s platform for two reasons. Facebook and the social media echo-chamber have failed the small business community in how to use the platform.

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NewsSpark Content Hub – Beta Invite

Jeff Esposito

The hub’s Community features a catalog of Content Creators, Brands and Groups. As a reader of Jeff’s blog, you can enter the private beta phase of NewsSpark and be an early industry creator via his referral link: [link]. He has spent his career working with content across the journalism and PR industries. The social content hub.

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