Mindjumpers

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How Social Media Strengthens Companies [infographic]

Mindjumpers

Tweet Socialcast has compiled this nice infographic that explains how social media strengthen the relationships inside the company to engage employees and consumers when creating customer relations. This regards all kinds of relations, both individual and ways in which people communicate between businesses.

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Search & Social – Understanding the Interdependence

Mindjumpers

The plan should encompass content, platform, and community management – and put a great deal of focus into the interdependent elements of search and social together. Is your search and SEO team always updated on the language and keywords used by your customers? How to structure glocal communication on Social Media.

SEO 252
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The Social Newsroom – How To Make It Happen

Mindjumpers

Companies and brands are becoming media outlets”, by now that statement is a few years old, but what does it mean, and how do you best leverage this way of thinking for a company or a brand? Strive to focus these objectives towards the core objectives for the company – e.g. sell more products, increase loyalty etc.

How To 249
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Gushcloud: Mobilizing Social Media Marketing

Mindjumpers

Transparency of Community. It’s an open, transparent and growing community of influencers that brands can tap into.” Launched on October 18 th 2011, Gushcloud’s community now reaches close to 40 million people through Gushers’ sharing, tweeting, downloading applications and blogging about products, events or brands in their networks.

Mobile 259
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The Most Engaging Industries on Facebook and What to Learn from Them

Mindjumpers

Tweet As consumers in social media, we rarely go look for information on company websites. Rather, we go to a brand’s Facebook page, since it’s much easier for us to communicate with companies where we are already spending so much of our time online.

Industry 270
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How Social Media Has Changed Public Relations For Brands

Mindjumpers

They have to be eyes, ears and voice of the company in the true sense. Apart from just sending out information, the PR professionals now have to constantly monitor the social media channels and ensure that their company is present on the channels where their customers are active. And it doesn’t end there!

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Social Media for Customer Service: Are you listening?

Mindjumpers

While customers use social media platforms to complain about service or product, only half of them expect a company response – a low bar for customer service performance. This is good since only three out of ten companies respond to customer service complaints made via Twitter. Listen to your customers.