I’ve loved putting together a series on debunking community management as part of FreshNetwork’s commitment to promoting best practise and sharing knowledge. So to help any time-poor, interest-rich readers out there, here is a summary of the key points from the series: Introduction to community management. The what, who and why of community management. The way you splice your day depends largely on the community set-up, size and specific-goals, but there are general rules that cross all communities. The toxic team, bores and trolls also got an airing. MORE >>

Philip is Community Manager at Zmags. Previously, he was community manager of  FIFA UK at Electronic Arts and Digital Producer at The Walt Disney Company. G: How did you build your experience as community manager/strategist? Special interest fan sites and smaller communities with a core following were the order of the day for several years. did however take a break to focus on the strategy side rather than the management for a 2 year period and spent that time as a consultant / strategist before diving back in to community management. MORE >>

Welcome to the world of Community Managers, New Media Directors, Chief Community Officers, and Chief Social Media Strategists. That’s why these people MUST learn how to identify, develop, and empower their second team. What’s a “second team&# you ask? Second Team – a group of individuals, formally or informally organized, who are mentored and coached by a leader and who work together to further a shared vision and goals. These people, regardless of where they fall on the org chart, are your second team. MORE >>

Social Media Consultant and Tech Geek at Heart Home About Press Consulting Contact Sitemap Home > Marketing , Social Media > 10 Community Manager Responsibilities that Don’t Involve Twitter and Facebook 10 Community Manager Responsibilities that Don’t Involve Twitter and Facebook by Tamar Weinberg on March 17, 2010 Share This is a guest post by Itamar Kestenbaum. Every time I tell someone I’m a Community Manager , I get a varied response. But what if you’re Community Managing for a company that makes matchbooks? community participates. MORE >>

In general we don’t usually use our blog for self-promotion, but we’re proud to announce that Park Bench , the Facebook pet community we manage on behalf of  veterinary services provider  Vets Now , is the UK’s third most engaging Facebook page. According to a recent report by social media analytics company Social Bakers , Park Bench has an impressive engagement rate of 0.57% and is also the 9th most active page in the UK too. Here are some top tips from our social media management team: Learn which content works and doesn’t work. Tweet This! MORE >>