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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . Ensure Your Community Management Team Has The Right Software. It feels like it could be a doozy. . Program automatic/quick replies for frequently asked questions.

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How to Delete a VSCO Account: A Step-by-Step Guide

BeingOptimist

VSCO, renowned for its artistic photo-editing capabilities and creative community, offers a streamlined process to help you remove your account permanently. You are not okay with the privacy policy of the company. FAQS What happens when I delete my VSCO account? Your profile will also be removed from the VSCO community.

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The Best Instagram Stories of 2019

Buffer Social

Tastemade is a community of food, travel, and design lovers. You can share your songs straight to Instagram Stories from your Spotify mobile app. . They posted this to the Burrow Stories, along with instructions on how their community could download the picture and add to it. Let’s get right to it then. . Pattern Brands.

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Social Media Intelligence: What It Is & Why You Need It

Hootsuite

Durex was one of the first companies to use social media intelligence to identify the needs of the LGBTQIA+ community — a market they had previously largely overlooked. With the insights they gathered, they were able to create more inclusive and targeted campaigns and boost sentiment among the LGBTQIA+ community from 10% up to 44%.

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The Complete Guide to Using Facebook Chatbots for Business

Hootsuite

Have you ever messaged a company on Facebook, only to wait so long for a response that by the time they get back to you, you forgot you contacted them in the first place? 60% of people say they are open to receiving personal messages from companies. say a chat box to speak with a company is a driver of their online purchases.

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5 YouTube features to use to boost engagement

Sprout Social

YouTube’s powerful search capabilities have made it the world’s second-largest search engine —of course, having Google as your parent company never hurts. Let’s go through a few of the search features that can help you reach your audience, know your competitors and manage your community. Search YouTube comments. Hashtag searches.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

As mobile browsers become more powerful, Google and its partners decided to do things their own way. I believe the mobile Web will eventually win, and that apps are here as a transitionary measure until we can sort out browsers that are good enough to emulate the Web experience on mobile.”