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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . Ensure Your Community Management Team Has The Right Software. It feels like it could be a doozy. . Program automatic/quick replies for frequently asked questions.

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Dark Social in 2023: Here’s Why (and How) You Should Track It

Hootsuite

You share an amazing Hootsuite blog article to your work Slack (hint!). Dark social is the oldest social network in action: private, untraceable human-to-human communication. Or, learn new questions buyers have about products and use that to revise their product descriptions or FAQ pages. Welcome to dark social. URL shortener.

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Salesforce Social Studio Sunset: Everything You Need to Know

Hootsuite

Hootsuite does everything Social Studio does and more for a fraction of the cost. Plus, Hootsuite has a free Salesforce integration and many customer relationship management (CRM) tools to make your migration painless. Hootsuite offers all the most popular Salesforce Social Studio features and more. 1 Social Media Tool Create.

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Social Media Intelligence: What It Is & Why You Need It

Hootsuite

Social media listening tools like Hootsuite Streams are a great place to start when it comes to monitoring. Durex was one of the first companies to use social media intelligence to identify the needs of the LGBTQIA+ community — a market they had previously largely overlooked. Hootsuite does it all.

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6 Ways to Avoid the Instagram Shadowban in 2022

Hootsuite

It can happen when an account posts sensitive content or enters a gray area of the platform’s Community Guidelines. Instagram references this power in their Community Guidelines: “Overstepping these boundaries may result in deleted content, disabled accounts, or other restrictions. ”. Don’t violate the community guidelines.

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What Is Social Media Marketing? [Complete 2023 Guide]

Hootsuite

There’s also potential for building a sense of community, which creates brand loyalty. — Hootsuite (@hootsuite) December 8, 2022. Community management. Create community and brand loyalty. People naturally organize themselves into communities on social media. Source: Hootsuite 2023 Social Trends Report.

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6 Tips to Protect Your Brand From Fake Social Media Accounts

Hootsuite

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. Affect your stock prices Public companies understand that any major announcement has the potential to impact stock prices, either positively or negatively. What are fake social media accounts?