Trending Sources

Industry Buzz: 4 reasons why rasa.io is the up and coming community platform

SocialFish

Startups and tech vendors are welcome to contact me at maddie[at]socialfish[dot]org to submit guest posts about their platforms – SocialFish readers love to read about new tools and apps! For many associations, engagement happens exclusively online, and getting an online community to an effective place is a long-term, detailed task. Individually, rasa.io rasa.io rasa.io’s

Why the Boston Globe Shouldn’t Be Building Community on Facebook

SocialFish

——— My favorite Associations Now author, Ernie Smith, wrote a great article about building community around your most engaged users. Kudos to the Boston Globe for recognizing that creating a community for its most engaged readers is a great tactic. But a Facebook Group as the home for that community? But online communities? Now I’m crying.

2013 State of Community Management Report Stresses Importance of Community Managers

SocialFish

Even though my current role is broader than community management, I’m still a community manager at heart and it’s still my passion. You’ll definitely want to read the report The Value of Community Management in its entirety, but in the meantime a few key findings for you: Almost 40% of organizations surveyed reported being able to measure the value of the role.

The Intersection of Online Communities and Learning Management Systems

SocialFish

This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. We’re seeing some interesting things going on in the association industry at the intersection of online communities and learning management systems (LMS). percent), Facebook (28.8

Community Un-Managing: Cheat Sheet for Community Managers and Tips for Companies

SocialFish

I recently left my position managing social media and online community for a large professional association. In the process of disconnecting myself from the organization’s various social media accounts, it occurred to me that I haven’t seen a lot–or anything–written about how to leave a community management position. Facebook. They should. Linkedin.

Interview with Community Manager: Ben Bateman from Square Enix

Social Media Citizens

Ben Bateman is community manager from Square Enix. A Currently Community Manager for Codemasters, supporting all boxed titles including DiRT 3, Operation Flashpoint Red River, F1 2011, and Bodycount. G: How did you build your experience as community manager? G: What are your top resources for community management (websites and people)? B: There’s so many to choose from.

Content vs. Community: How Online Publishers Can Nurture Both

mashable.com

Sign in with Facebook or Twitter to get started! As publishers continue to rely on the outside social web to foster their communities, they often witness dire consequences. Sites have experienced a dramatic decrease in core metrics and a dispersion of their most passionate community members. A more social and real-time community will self-perpetuate content. Used it?

Interview with Community Manager: Ida Vega Santana from Sony Iberia

Social Media Citizens

Ida Vega Santana is a community manager at Sony Iberia. For the last 5 years she have been exploring online communication world and developing her community management skills at companies like Heineken , BBDO and the likes. You can follow Ida on Facebook , Linkedin or Twitter. G: How did you build your experience as a community manager? Behind the communities to maintain and invigorate them, never forget that we must have a plan for initial communication. G: What are your favourite community management case studies? I am a teacher in the ICEMD. I: Yes!

Interview with Community Manager: Helen Lynch from Yell.com

Social Media Citizens

Helen Lynch is a community manager at Yell.com, UK’s leading local search engine. G: How did you build your experience as community manager? Over the past 8 years I’ve moved from moderation and moderator management through customer support and community management and then into social media, content and community management within the marketing industry. I’m currently Community Manager for Yell, overseeing the UGC and interactive elements of Yell.com, such as the Reviews section which we launched in October last year. H: Value. G: Does the size matter?

Activation, Comfort, and Other Secrets of Online Community Management

Convince & Convert

It is Jay Baer joined today by a very special guest, my friend who is the Director of Community and all things fabulous at BlogWorld and also the author of Online Community Management For Dummies , Ms. It really is a treasure trove of advice and best practices around community management. They weren’t sure people would want to buy a book about community management.

Interview with Community Manager: Will Long

Social Media Citizens

Will Long currently works as a Freelance Community Manager across a range of clients. G: How did you build your experience as community manager? I’d always had an eye on Social Media, managing communities at uni and for other project I was involved in. The opportunity cam up to become a Community Manager and I took it, now I’ve just turned Freelance. G: What are your top resources for community management ? G: Who are your favourite community managers or community management case studies? G: Where is the best place to build the community?

Interview with Community Manager: Ben Martin

Social Media Citizens

Ben Martin is Global Community Manager at AVG. Previously, Ben was a Communities Executive for an Online PR and Social agency called Content & Motion. Over the last six years he build his experience in managing online communities for large, multi-national brands across many different sectors. G: How did you build your experience as community manager? B: Time.

7 Skill Sets for Nurturing Open Community

Convince & Convert

Tweet Guest post as part of the virtual book tour by Maddie Grant and Lindy Dreyer to explore concepts from their new book Open Community : a little book of big ideas for associations navigating the social web. We come from the association industry and for many of us “membership” people, community is old hat. You Don’t Have to Own A Community to Build Community.

Interview with Community Manager: Zack King from RPM

Social Media Citizens

Zack King is a Community Manager at RPM , working across a number of brands such as Captain Morgan, J&B and Clover. Zack started his career in community management at All-Leo , where he was responsible for the social media accounts for a number of popstars, such as Cheryl Cole, Leona Lewis and Take That. G: How did you build your experience as community manager?

Social Media Tools and Resources for Social Learning

SocialFish

Here’s a link to the list, which includes articles on social learning and the difference between social media and social learning, then a list of social media tools and platforms that I think go hand-in-hand with social learning. Social Media Platforms and Tools for Social Learning. Articles about social learning and the difference between social media and social learning.

Top SocialFish posts of 2010

SocialFish

We have some great stuff in the works, including a new Open Community case study series by Deirdre Reid , and an interview series where we’ll be talking to several top association CEO’s about the ideas in our little book. Facebook Groups And Facebook Pages – Everything You Need To Know. Eleven Killer Facebook Page Applications For Your Nonprofit. January.

Social Media Software + Silos=Trouble

SocialFish

Whether it’s social media monitoring, social media management, social CRM, community platforms, social media measurement, the bottom line is that every company seemingly wants a piece of the social media pie. Capwiz recently added a Facebook feature. Avectra acquired NFi Studios , a white label online community platform. Think about it. From the Trenches

Interview with Community Manager: Shruti Shah Goradia

Social Media Citizens

Shruti Shah Goradia is Social Media Marketing Manager: Content and Community at Kodak. You can follow Shruti on Twitter , Facebook or Linkedin. G: Where is the best place to build the community? What we did not have was a platform where our customers could share their ideas and engage with one another. G: What do you have to provide the community to make it work?

3 Ways Facebook is Killing Your Website | Social Media Marketing.

Convince & Convert

Skip to content Skip to navigation Skip to footer Convince and Convert Blog: Social Media Strategy and Social Media Consulting Social Media Strategy Blog Social Media Consulting Blog Social Media Consulting Speaking Newsletter Free Social Media Tools Twitter Interviews About Lijit Search R.I.P. 3 Ways Facebook is Killing Your Website August 3rd, 2010 |Written By: Jay Baer | View Comments Tweet The game used to be relatively simple. Facebook, of course. Ironically, Facebook itself started as humble website. Facebook is waging a three-pronged war on websites. Bingo!

Interview with Community Manager: Joel Windels from Brandwatch

Social Media Citizens

Joel is Community Manager at Brandwatch , Europe’s leading social media monitoring tool. As well as spending much of his time in the social media sphere, Joel’s background has been in the computer games industry, spanning development, usability, marketing, journalism and community management. G: How did you build your experience as community manager?

Open Community Case Study – Local Government Knowledge Network

SocialFish

This post is part of our regular series of Open Community case studies, in which intrepid association blogger and freelance writer Deirdre Reid will be digging into associations (and other kinds of organizations when relevant) who are living and breathing their open communities in the ways we describe in the book. Community: Local Government Knowledge Network. ICMA on Facebook.

Why Skipping LinkedIn is a Mistake For Association CEOs

SocialFish

and continuing to view LinkedIn as just another Facebook and/or waste of time is just not a good idea. How many association execs are investing in private online community platforms for their organizations, seeing them as valuable ways to increase member value and member engagement? This post originally appeared on Mizz Information. ———-. Um, ok?

#measurePR Recap: Measuring the Millennial Workplace

Waxing UnLyrical

Maddie is a culture change consultant and digital strategist who is recognized for her authority on productive workplaces and communities, and co-author of the new book, When Millennials Take Over. On the types of metrics that they focus on for internal and external communities: A2 engagement metrics are the most important, but including “lurkers” who read and share #measurepr.

Interview with Community Manager: Morgan Clark from Mondo Management

Social Media Citizens

Morgan is Community Manager at Mondo Management who represent talents like David Gray, Orbital and Damien Rice. Previously, he was communities & social media producer at Channel 4 and Assistant Communities Editor at Associated Northcliffe Digital. G: How did you build your experience as community manager? G: What are you top resources for community management?

Interview with Community Manager: Robyn Tippins from ReadWriteWeb

Social Media Citizens

Robyn Tippins is a community manager at ReadWriteWeb with 15 years online marketing experience. Also she is an Author of Community 101 book. You can follow Robyn on Twitter , Linkedin or Facebook. G: How did you build your experience as community strategist? G: What are your top resources for community management? G: How do you attract new community members?

Bridging the Social, the Human, and the Practical

SocialFish

This is a guest post by Carlos Restrepo, CAE, Managing Director at MemberFuse , which is the community platform provided by Avectra. That is the question I’m learning more about as I focused on how do you measure success and therefore deliver value for social communities. So how do implementation, ROI and measurements correlate to humanizing social communities?

Community Bootstrapping: Tools & Strategies To Build A Community.

Jason Yormark

jasonyormark.com Home About Me My Videos My Resume Contact Me Browse > Home / Community / Community Bootstrapping: Tools & Strategies To Build A Community On A Budget | Subcribe via RSS Community Bootstrapping: Tools & Strategies To Build A Community On A Budget July 22nd, 2009 Posted in Community Tweet Share Having a thriving community where your users or customers frequently visit, interact, provide feedback and evangelize your products/services is an extremely valuable scenario. Social Network Platforms 1. Socialgo – ?Socialgo

Social CRM Use Case 3: Optimize and socialize your member services

SocialFish

In ALL cases, you should be building your community on social media sites before you even think about ROI. The Social CRM team turns to the new community platform to create a member question center. Tools – community platform, social media management system for team access to social accounts. Optimize and socialize your member services. Possible Now].

Interview with Community Manager: Lizzie Gold from The Social Practice

Social Media Citizens

Lizzie Gold currently works for The Social Practice as their Community Manager for a range of clients. Later, she went on to be the in-house CM for Global Radio before moving to Yelp UK , as their Community Manager for London. G: What are your top resources for community management? L: The community itself should never be underestimated as a resource. G: Who are your favourite community managers or community management case studies? G: Where is the best place to build the community? G: What do you have to provide the community to make it work?

UGC 2

True Customer Engagement: the Leap Beyond User Experience

SocialFish

For social media architects and community designers, this confusion has a somewhat different tilt. Communities can develop increasingly complex codes of behavior and their own value compass, outside the larger organization and without measures of success such as outcomes for the user, thus keeping members in an insulated, self-sufficient universe. Does it ring any bells? They do.

Enterprises Struggle To Measure Social Media ROI

Proactive Report

According to a Hypatia Research report, “Benchmarking Social Community Platform Investments & ROI,&# only 40% of companies measure social media performance on a quarterly or annual basis, while almost 13% or the organizations surveyed do not measure ROI from social media at all, and another 18% said they do so only on an ad hoc basis. Research facebook.

ROI 25

The Fifteen Classes of the Social Business Software Suite (Q4, 2010)

www.web-strategist.com

Social Platforms: Social Networks (organic): There’s a large group of social networks all across the globe but Facebook continues to take dominance in adoption. You’ll find vendors that straddle this as well as the Collaboration Platforms as the component features are easy to interchange. See how I segment these vendors into specific sub classes.

Class 33

List of Social Media Management Systems (SMMS)

www.web-strategist.com

How it works: Three simple features In the most basic sense, these management tools do the following: 1) connect with social media channels like Facebook, Twitter, LinkedIn. Awareness Networks, Social Marketing Hub an enterprise class community platform has launched their own tool that has Facebook, youtube, flickr, Twitter, and of course connect with their own community features.

Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

I’ve done a number of workshops the past few months with clients designed to do two primary things: Land a common understanding across the teams involved around what social media, communities and influencer programs really are and more importantly why it matters to a business. The answer is NOT always social media/community - that would be another warning sign if it was. 4) None of the following are community platforms: Wikis, Blogs or Forums. These are not platforms…these are implementations on top of platforms. Best Engaging Communities.

The State of Social Media Marketing 2012 [DATA]

SocialFish

It’s perhaps this last stat that’s the most concerning since, without a CRM platform in place, how do you expect to truly measure activity and results, and allocate the right resources and team members, to ensure the customer experience is everything it can be? This great summary by Danny Brown was first posted on his blog here. He kindly agreed to let me repost it in its entirety.

Data 43

Link Love Monthly: Best of March 2011

SocialFish

The Pros And Cons Of Facebook Comments (TechCrunch). 10 Applications For Your Facebook Event Page (Event Manager Blog). Real-Time Analytics For Social Plugins (Facebook Developer Blog). 8 Signs You Have Outgrown Your Online Community Platform (Socious Member Engagement Blog). The Social Website: Integrating Social Media Into Your Website (Community Organizer 2.0).

Strategy: Deciphering the Void

Geoff Livingston

Further, knowing the way of people and online technology-based communities, experienced strategists know the law of migration to newer and different forms of media is normal (AOL to Friendster to MySpace to Facebook). People move from community platform to platform like water, seeking the experiences that offer the most ease of use, and the best value in their day-to-day lives.

Interview: EMC Does Social Media From The Inside Out

Adam Cohen

To that end, the first major step in our journey was the launch of EMC|ONE – An internal community platform for our global employees. We’re proud to share that the EMC|ONE community consists of over 30k active members while our overall employee population is around 48k. Without fail, community managers come back thankful that we steered them down such a path.

50 Ways to use Social Media, listed by Objective « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

www.web-strategist.com

Collectual these folks own social media budgets: LIST [link] in reply to spicedawg56 1 week ago « Community Platform Pricing for New Clients Scorecard: Should Startups Have Community Managers? Of course, the first thing to do is to first understand how your community uses social technologies, start by using this free social technographics profile generator. And try more than one hosting platform to test out features. Build community platforms around real communities of shared interest. Yet remember email is a social network. Gently.

Brand Monitoring, Social Analytics, Social Insights

www.web-strategist.com

They don’t want to end up being trilobites and have become part of a larger system: Recent acquisitions include Scoutlabs+Lithium(community), Filtrbox+Jive(Community), Techrigy+Alterian(WCM) and others. Cheers, Sheldon, community manager for Sysomos Cheap Handbags I agree with the writer's opinion.Social CRM is important in the days. Social data is overwhelming.