SocMed Sean

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FACE: 4 Traits To Look For When Hiring Your Social Media Community Manager

SocMed Sean

Having worked in online community management for the last 15 years, I have had the privilege of putting together some amazing teams. The roles on a digital community team varied, ranging from digital strategists, to graphic designers…and everything in-between. Community management is not easy. is for Attention to Detail.

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Social Media Comic – Communicating With Your Customer Community

SocMed Sean

But, as with most things in life, honesty is the the best policy when it comes to communicating with your online community. Communicate frequently with status updates about how you’re going to resolve the issue. Let your community know that you are: 1) aware of the problem; and 2) working to resolve it.

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Thumper’s Rule – Knowing When And How To Avoid An Online Argument

SocMed Sean

As the site owner/community manager, I even had someone threaten to come to my house in person so he could discuss the fact that I edited one of his posts for racist comments. 2) Don’t argue just to argue – Community managers can spot them a mile away. Trolls who like to just stir the pot and start arguments.

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Annual Social Media Budget Planning For Companies And Bloggers

SocMed Sean

Regardless of whether you have a team of 25 or are a team of one, these resources might include: 1) Time allocated to social media listening, community engagement, content creation, and customer service. Social Media Community Managers need listening, publishing, and analysis tools.

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Are You A Social Media Channel Changer?

SocMed Sean

The challenge for those who are just getting started in social media is to take the time to understand how the channel works, who are the members of the community (humming the Sesame Street “ Who are the people in your neighborhood? ” song), and what types of content they are seeking and contributing.

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10 Questions You Should Ask Your Social Media “Expert”, “Guru” or “Wizard”

SocMed Sean

Hopefully, these 1o questions can help you in the process of finding someone who really understands your business and can help formulate and execute a plan to engage with your community online. 5) What does “community management” mean to you? Do you include community management in your social media services?

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Is Your Social Media Strategy Truly Agile?

SocMed Sean

In the social space, it’s attention to your communications, attention to the response you receive and attention to the way your community is responding. Don’t over-complicate your communications. Answer the needs of your community. As your community self-organizes, so you should.