The Social Media Incubator

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CVS Sets Example For Social Media Strategy

The Social Media Incubator

5, 2014, CVS, one of the nation’s leading retail pharmacies, announced they would end sales of all tobacco in their 7,600 stores by Oct. They saw more than 10,000 comments on their Facebook post , and without hesitation, responded to nearly all of them. Word spread quickly.

Examples 139
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5 Keys to Managing Your Business Online Reputation

The Social Media Incubator

If you have a retail location, post a “suggestion” box or provide a survey with every transaction. If you do receive a negative comment or review – do not panic! Treat the comment seriously and address it quickly. Do not become defensive or respond to the comment in anger.

article thumbnail

5 Keys to Managing Your Business Online Reputation

The Social Media Incubator

If you have a retail location, post a “suggestion” box or provide a survey with every transaction. If you do receive a negative comment or review – do not panic! Treat the comment seriously and address it quickly. Do not become defensive or respond to the comment in anger.