The Social Media Incubator

APRIL 13, 2012

Caroline’s tips for managing your businesses reputation online: 1. Proactively engaging in an ongoing online marketing campaign where you are consistently putting information out about all the good things you do creates a positive reputation online that will balance any negatives if they do occur. Provide outstanding customer service.

Reputation 121

Reputation Press Release Review Retail 121

The Social Media Incubator

APRIL 13, 2012

Caroline’s tips for managing your businesses reputation online: 1. Proactively engaging in an ongoing online marketing campaign where you are consistently putting information out about all the good things you do creates a positive reputation online that will balance any negatives if they do occur. Provide outstanding customer service.

Reputation 111

Reputation Press Release Review Retail 111

The Social Media Incubator

FEBRUARY 5, 2014

They saw more than 10,000 comments on their Facebook post , and without hesitation, responded to nearly all of them. Stay calm and respectful to all who comment on your social media posts, and make sure they know their voice will be heard, whether they are in agreement or disagreement with you. Word spread quickly.

Examples 139

Examples Social Media Strategy Health Care 139

The Social Media Incubator

MAY 15, 2014

Shutterfly saw numerous social media comments on the email and apologized to individuals accordingly. Online marketing Online Reputation Management Public Relations Social Media Social Media Tips Strategic Social Media crisis strategy Shutterfly Shutterfly email mistake social media strategy'

Reputation 132

Reputation Issues Social Media Strategy 132

The Social Media Incubator

SEPTEMBER 5, 2012

Shane’s post has received over 283 comments. What Samsung did not think of was that Shane’s message, which he posted on Reddit , and the company’s response would go viral.

Reddit 134

Reddit Facebook Social Media Products 134