The Social Media Incubator
SEPTEMBER 5, 2012
What Samsung did not think of was that Shane’s message, which he posted on Reddit , and the company’s response would go viral. Shane’s post has received over 283 comments.
The Social Media Incubator
AUGUST 3, 2015
One poor response to a customer online could end up as negative publicity on sites like Reddit or BuzzFeed. Brands are more likely to lose customers when they do comment on such things. It’s important you have a social media response/crisis plan for responding to complaints or a crisis. Employee crisis. Proofread. Stick to you.
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