Akamai Marketing

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5 metrics to track on Twitter

Akamai Marketing

Laser focused and sincere the question came: “How many followers should I have on Twitter?&# It’s still a common question, mostly I believe, because its the easiest to measure, its a number you can view at a glance. I get this question a lot. So the question then remains, what SHOULD you track on Twitter?

Metrics 229
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Does it matter who follows you on Twitter or Facebook?

Akamai Marketing

Interesting question, isn’t it? My question is “what can I do for them&#. So unless the follower truly warrants ignoring, ignore their comments and mentions of you at your own peril. You never know when someone who follows you is going to go viral with a comment. Photo by Ken Lund, Creative Commons.

Klout 221
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A Thousand Little Cuts of Social Media – A Kaizen Approach

Akamai Marketing

The tenants of Kaizen’s small steps are asking small questions, visualizing small success and taking small actions. Kaizen encourages us to ask simple questions of ourselves, our employees and within the context of social media, I would add customers. Start by asking your employees simple questions about social media.

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Why use social media for engaged customer service?

Akamai Marketing

And after I comment on a post by Gwen, their rep pops in for a really human conversation…(even though the marketer in her comes out when she can’t tell me the answer to my question): So, if this was your company: How would you have reacted? Interesting question, right? Instead of asking me to follow THEM.

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Twitter Engagement and the Empty Promise

Akamai Marketing

.&# Typically, I define engagement as sharing, clicking or commenting. When I engage (click, share or comment) its because I think the information has been worth my time and I want my audience to see it. When I engage (click, share or comment) its because I think the information has been worth my time and I want my audience to see it.

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What's your social currency?

Akamai Marketing

Before you answer – let me give you a hint: its a trick question. Think about it – when you go to a Facebook page or a blog, do you always comment? Share and Enjoy: Tags: small business , social media , strategy No Comments Start the ball rolling by posting a comment on this article! 640 Million on Facebook.

Lurker 203
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Why I’m not writing about Google+ yet.

Akamai Marketing

That goes hand in hand with the question of whether Google will monetize Google+. I think it lets people know that their comments will be more widely read and also lets them know that this is info I’ve shared with lots of people. Will that change? I don’t know. I’m one of those people.

Google 142