11 Steps to Developing a Digital Crisis Communications Plan
Justin Levy
JUNE 1, 2011
Ever since last year when I read the Radian6 “Social Media Monitoring and Engagement Playbook and since joining Citrix Online , I have been thinking about digital crisis communications and the basic steps to developing a plan. You can use a severity grid such as “xx number of comments in 24 hours or make it situation-specific.
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