Managing Negative Comments in Social Media
JANUARY 10, 2012
If you work as a social media manager or online community manager you see these all the time … negative comments. Here are 6 more tips on how to manage negative comments: Listen to what is being said. Don’t let negative comments linger. The longer a negative comment goes without a response, the more credibility the comment acquires. Respond quickly.
4 Ways To Put a Little Love In Your PR
FEBRUARY 5, 2016
Among other comments he made, this one stood out to me: “The modern-day work environment doesn’t do a whole lot to help the situation either, especially for those of us who work in public relations and find ourselves communicating more and more via social media platforms.” Shel sets up a collaboration space on Rizzoma , in which everyone can add story ideas and comments.
The Dos and Don’ts of a Social Media Automation Strategy
DECEMBER 9, 2015
You can even see how your Tweets have performed by analyzing retweets, comments and other such parameters. Do share your thoughts and experiences in the comments below. Guest Post by Vasudha Veeranna. A staggering 74 percent of Internet-using adults are active on at least one social networking website. Social media automation addresses this challenge beautifully. Happy Friday! IFTTT.
It’s 2015 and #PRDiversity Is Still An Issue
JULY 17, 2015
Barrett also shared the comments expressed by one of PRWeek ’s readers who relayed disappointment in the publication’s 2014 Agency Business Report cover. Please share your thoughts, suggestions or feedback in the comments below. . Ed: Did you do a double take? Yes, you get TWO guest posts this week. I’ll be back in the blogging saddle next week. And that’s no double talk.
Influence your PR campaign with Influencer Marketing
APRIL 13, 2016
Please share in the comments below. Guest Post by Taral Patel. Let’s face it. Content is evolving and so are the ways in which people consume it. What captured their attention decades ago via billboards will not even make them sit up and notice in this digital era , where everyone is glued to their mobile devices. This is where influencer marketing comes to the rescue. But wait. Carpe diem!
Monday Roundup: With Love, the Social Media Spotlight
FEBRUARY 9, 2015
Please tell me who you’d like to give a shout-out to via a comment (or several) below, and let’s start getting to know them. Seeing as how Valentine’s Day is around the corner, the Birdie and I thought we’d focus this edition of the Monday Roundup on seven people who contribute extensively to the practice of PR today (in some cases, indirectly). Jodi Echakowitz.
4 Steps to Refocus PR Measurement on Metrics that Matter: Part 1
JULY 22, 2016
Also, if you have questions about the above at this point – or what you want me to cover next week – now is the time to let me know via a comment below. You’ll recall I told you how, when I was in London about a month ago, AMEC unveiled its integrated evaluation framework 2.0 (2.0 It’s really nifty, so if you haven’t as yet looked at it, please do.
Social Sharing: What Makes It Tick?
DECEMBER 19, 2014
I’d really love to know via a comment below. At the heart of the social web is what we call social sharing: literally sharing other people’s content because you think it will benefit others. The psychology of social sharing. He’s working on a new book ( The Content Code ) due out next year, and has become pretty interested in the psychology of social sharing. Why me?
5 Visual Content Curation Ideas to Ramp Up Your Blog and Social Strategy
NOVEMBER 16, 2016
GIFs have become increasingly popular on social media, and they’re a fun way to respond to a comment or add humor to a post on social media. Transform customer content, testimonials and your comments section into content for your blog or social pages. Guest Post by Jessica Davis. What do you feel when you see the visual on this post? Imagine recreating this visual verbally!
6 Resources That Will Make You a Better Storyteller
OCTOBER 28, 2015
Please share in the comments below. Guest Post by Kristin Piombino. Storytelling is a hot topic in the communications industry these days. Stories connect people to each other and to their organizations. They humanize giant corporations and make brands relatable to customers. But while stories can work magic for corporate communicators, writing a good story isn’t easy. Give them a try.
The Ugly Side of Social Media Sharing
APRIL 30, 2013
After two days of searching, we believe the process went something like this: 1) Susan’s Facebook friend saw the image on Susan’s Facebook page and commented, “Can I share this?? Guest post by Jenelle Conner. I am a social media advocate. It’s where I work. I love the collaborative energy, thoughts and community. ” So, how did it all happen? Too funny!!!”
Content Marketing: Without Community, It’s Only Half the Equation
APRIL 17, 2015
In addition, dynamic comment systems like Livefyre (which is what we have here on WUL) can integrate shares/comments from Twitter & Facebook. Every time you reply to a tweet sharing a blog post link, for example, Livefyre counts it as a comment. Commenting on blogs published by the kinds of people you hope will come over and comment on your blog. What gives?
6 Incredible Pointers For Making a Content Promotion Plan
DECEMBER 2, 2015
These days, people expect a response within an hour (or less) of commenting, complaining or questioning online. Make sure you are available to reply to comments. You can also use social media to share interesting and positive comments, and create a buzz that helps to strengthen relationships with your audience. Please share in the comments below. Research the audience.
Snapchat: An Emerging Platform for Teamwork and Collaboration
FEBRUARY 24, 2016
Instead of writing an email, you can record a video, write some comments and notes on the snap, and send it directly to the person via a private snap. We usually think of Twitter and Facebook as being the primary platforms used to engage customers, but you may want to have a Snapchat plan in place as well, just in case you need to answer questions and comments both internally and externally.
Measurement: Why Business As Usual Just Doesn’t Cut It
JULY 13, 2016
Through these channels you are given the opportunity to directly engage with your audiences, provide information which educates and appeals to them all while responding to any comments they have and taking part in an actual, legitimate conversation. Guest Post by Scott Kaminski. “If If you can’t measure it, you can’t manage it.” ~ Peter Drucker. And how do I know that? I measure. Measure?
What’s On the New Multimedia Cart?
NOVEMBER 4, 2015
Please share in the comments below. I know I’m dating myself, but whenever someone says multimedia, I think of those nondescript A/V carts of my high school and university days. You know, grey rolling metal devices with messy open shelves that held a 16MM film projector, slide projector and a bunch of cords. Of course, the audio-visual landscape has changed dramatically since then.
Getting to the Bottom of Metrics that Matter: Part 2
JULY 29, 2016
So many thanks for the comments, emails, DMs, etc. – though I really wish you’d leave them as actual comments on the blog. Please share in the comments below. Last week I started a series on practical measurement that seems to be resonating with a LOT of people. Here’s one story I heard from Mark Weiner about how this whole “Die, AVEs, Die!”
5 Reasons Snapchat is Integrated Communications New Best Friend
JUNE 8, 2016
Let’s talk about what you’re doing with it in the comments. Guest Post by Matt LaCasse. I have to say it: Snapchat is the hot NKOTB for social media. Much like Twitter when it invaded mainstream America in 2008, Snapchat is either worshipped, or given the “get off my lawn” treatment, depending on the user’s experience with it and their age (for the most part).
10 Ways Jay Baer’s New Book, Youtility, Will Change Your Life
JULY 12, 2013
All you have to do is leave a comment that tells us of a time when you have experienced the power of Youtility; as in, how helping someone has come back to you in spades. I think I’ve mentioned this before, but I rarely do book reviews. This is because there are a lot of books out there, way more than I have the time to read. Yay!): Jay Baer is the author. ‘Nuff said. Ready?
Smarter Ways to Measure Authoritative Content
AUGUST 7, 2015
Back in the day – and I’m talking not that long ago – the number of comments you got on your blog were a big deal. An “engaged” blog was one that drew a lot of attention, comments, back links, etc. Dynamic comment systems became the norm (such as Livefyre , which is what we have here on WUL), as opposed to vanilla commenting systems.
Streak: Possibly the Best CRM System for Small Business
JANUARY 30, 2013
Streak also has a nifty comment feature which allows multiple pipeline users to post comments, which everyone can see. So you could, for example, post a comment asking one of your colleagues for clarification on something, and they could reply to you by doing the same. Remember when someone would say “CRM” and (y)our eyes would glaze over? Image: t. Enter Streak.
Possibly the Most Important Metric of All: Your Gut
JULY 15, 2016
This is not a political blog, so just FYI, if I see comments that cross the line (read the blog guidelines if you haven’t already), I will delete them. Reader alert: there is no sugar-coating in today’s post. It’s pretty raw, because that’s how I am right now. So if you read on – which I hope you do – please keep that in mind. Thank you. . Ten years ago.
Will Digital Reach Improve the PR Measurement Drumbeat?
AUGUST 1, 2014
So I expounded a bit – just a bit, mind you – and as the conversation proceeded, I had cause to scroll up and down the comments. Disclosure: Heidi Sullivan , who is featured in this post, works for Cision , which is an SBC client. However, Heidi is also a very good friend, and our friendship long pre-dates SBC’s and Cision’s business relationship. So there.
Innovation That Works: Practical Tips to Taking Smart Risk
DECEMBER 16, 2015
Please share in the comments below. Guest Post by Elise Mitchell. One of the things I hear leaders talking about more frequently is innovation. Good thing, because it’s essential in today’s rapidly evolving business environment. Innovation keeps you in the game. While we all boldly buy into that thinking, in the back of our minds we’re asking, “How in the world can we get it done?”
FEBRUARY 6, 2013
As I commented on the post, I recalled how I felt every one of the emotions he described (I’m too scared!, I must have asked Lauren 20 questions about when it would run, how commenting would work, what I should look out for… and she answered every single one of them patiently. how much time will it take?, who will read it?, Down Memory Lane. This was before WUL. Really.
Creating a Communal Narrative: A Case for Skipping the Press Release
DECEMBER 7, 2016
Alone, these posts garnered likes, comments, and shares. Guest Post by Rebekah Iliff. While there are still some valid reasons for creating and pushing out a press release over the newswire, it’s far less necessary now than it used to be. Good reason: Press releases allow you to consolidate messaging and can act as true north throughout a PR campaign. Yes, we did that.). But why do this?
Why Buffer, HootSuite and Post Planner are the Holy Trinity of Managing Social Media
JUNE 21, 2012
So if you are really, really pressed for time, then I honestly don’t know of a better one-stop-management-shop for the primary social networks than HootSuite (and I’m more than happy to be educated, so if you do, please leave a comment below!). Frankly, I think that medium isn’t all that happy. What to do? Such is life. Bear in mind that my role has changed recently.
Monday Roundup: Content Rules
JUNE 23, 2014
Please share in the comments below. A large portion of what we do online is centered around content: creating it, sharing it, reading it. Content helps us promote our businesses, create relationships, and share what is important to us with the rest of the world. This week’s roundup features seven posts from around the web that show why exactly content rules. Enjoy!
No One Puts Social (PR) In a Corner
MARCH 27, 2015
If you can, please let me know in the comments, and then I’ll create an updated version of the diagrams. As I was working on a strategy memo yesterday, I started noodling with Venn diagrams (I love those things) to illustrate what a truly social PR strategy should look like. Because I think we often talk about how such a program should work, but for a lot of people – clients included – it’s hard to really understand that unless there’s some kind of visualization involved. I’ve been trying to figure out why this is still happening. Before. After.
Finding Keywords: The First Step to Blogging Success
MAY 2, 2013
Please let me know your thoughts in the comments. Guest post by Sean McGinnis. I’ve been a web marketer for a long, long time. Having built my first web site ( DVD Verdict ) in April 1999 and managed one of the larger SEO teams in the country from 2006 to 2009, it’s safe to say I’ve seen many changes in web marketing over time. That’s a blog post for another day. Let’s dig right in.
Monday Roundup: Classic Measurement Strategy
AUGUST 3, 2015
Please share in the comments below. While we may not like aging ourselves (come on, who does?!) some things do get better with time. A lot has been (and continues to be) said about measurement, but when you’re in the market for measurement strategy, it’s always smart to revisit some classics. Eight Great Myths Of Social Media Measurement. What metric should you use to measure PR?
6 Rules of Thumb for Successful Brand Publishing
JUNE 17, 2015
I’d love to know your thoughts in the comments below. The Internet has made brand publishing ubiquitous. Gone are the days when brands required an intermediary to reach their target audience. Now, they have the luxury of reaching out to their audiences directly… through content storytelling. But how do they do this effectively? People respond to content that is: Sharable. Agree?
Looking Good on Paper: Writing a Memorable Bio
NOVEMBER 2, 2016
Please share in the comments below. Guest Post by Elaine Andrus. Thanks to cell phones, people have shorter attention spans than goldfish. But they’re also more eager than ever to make connections with authentic, genuine people. It can help you to be memorable, better network with your peers and, generally, stand out from the crowd. Think for a moment. Start with the basics.
4 Free Tools to Measure Your Instagram Success
MARCH 26, 2013
Statigram – This tool is solely for Instagram and provides statistics such as the amount of photos you have, likes received, comments, followers, and more. For the past few months, my friend Ryan has been managing a boutique in a nearby shopping center called Apricot Lane. I assumed that Apricot Lane was another boutique with clothes for women older than myself. Please share!
5 Tips to Incorporate Design Elements Into Your Marketing Strategy
JANUARY 20, 2016
Please share in the comments below. . Guest Post by Sara Theisen. Design elements can play a big part in the success of your marketing strategy… and there’s a lot more to that than meets the eye. Here are five main contributors to launching a successful project: 1. Identity/Branding. This is how your potential clients will begin to identify with you. Font(s) choice. Creativity.
Why You Should Be Investing In Visual Content for Social Channels
AUGUST 10, 2016
Please share in the comments below. Guest Post by Denise Chan. This past year, we saw Buzzfeed’s exploding watermelon blow up the internet, becoming the largest Facebook Live stream to date, with over 800,000 live viewers. Our brains are wired to find visual content especially compelling. Pictures, videos, and other visual media are processed 60,000 times faster than text.
Have You Heard of the #CoolestInterviewEver?
FEBRUARY 26, 2014
I’d love to hear your thoughts in the comment below. Disclosure: HCL is a client of my agency, Six Degrees PR. However, the campaign partners are ITSA Brand Solutions and FrogIdeas. I thought this was an interesting campaign, and wanted to share my thoughts with WUL readers. Image: HCL via Google, CC 4.0. Sounds weird? Think again. 21, btw). The buzz that shook the IT industry.
Microvideo Will Dominate 2014
JANUARY 22, 2014
Please respond in the comments below. When Vine debuted last January, I wasn’t convinced of how much difference just six seconds could make. Sure, our attention spans are seemingly dwindling by the second, but six seconds doesn’t allow for much. Image: Chuck Hagel via Flickr CC 2.0. Leave it to me to doubt humanity. A year later, and I’m in love with BatDad.
Five Signs the Future Belongs to User-Generated Content
JUNE 4, 2014
Now, there are all kinds of devices that allow individuals to put pictures up without having to make comments or even bring up their own social networks. Please share in the comments below. Disclaimer: Pic-n-Post is a client of RedShift Writers. Hello, WUL readers! Remember me? I used to write here all the time. It’s been a heck of a ride! Image: mayeesherr. (in in West Bengal!)
Is There a Method for Problem Solving?
MARCH 18, 2015
If you have a method to add, I’d love to hear about it in the comments below. Guest Post by Lisa Gerber. It was 2009. My entire world was focused on recovering from the Great Recession. Heck, I was hoping just to make it through. My PR business (Big Leap Creative) was barely five years old at the time, and I, sadly, had to let my one employee go. It was back to me. Others wait.