Social Marketing Forum

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Tips on How to Handle Negative Tweets

Social Marketing Forum

Among most social media evangelists and analysts (I don’t like the term “expert”), the consensus appears to be that a negative comment is an opportunity for you to shine via social media channels such as Twitter. Should you ignore negative tweets? If not, what should you do? It’s a question which keeps coming up as marketers and companies get more and more involved in social media. Social media marketing Social media monitoring customer service negative tweets social media marketing social media monitoring Twitter

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Tips on Handling Negative Blog Comments

Social Marketing Forum

One issue of concern which always comes up when considering a company blog and comments, regards the inevitable negative ones. It’s a valid concern because at some point you will get critical or negative comments and unless you plan on never taking any position on anything, you will almost certainly have to deal with someone [.]. B2B marketing B2C marketing Blogging Brand marketing Community marketing Content marketing Social media marketing blog comments corporate blog tips corporate blogging tips & tricks user comments

Survey Looks At ROI Of Web Site, Email, Mobile And Social: Comments And Context

Social Marketing Forum

According to a recent survey, nearly 60% of respondents realized the highest return from email marketing and their company website. Those same channels are top of the priority list for spending among 46% of respondents. So, do corporations just not get social and mobile or are these channels simply not effective? Cross-channel ROI Research email EPIserver mobile social media spending web site

Sarah Evans: Social Media Allows Us to Break Boundaries

Social Marketing Forum

You’ve commented on social media a lot and are seen as an authority on this ‘revolution’. What do you think? I’d love your comments. She is also a guest writer for Mashable and runs her own blog at PRsarahevans.com. Finally, she shares a daily resource for PR professionals called Commentz. An interview. 1. What excites you most about the growth of social media? Don’t over think it.

Social Media Risk Management: Taking Measures

Social Marketing Forum

Fear of reputation disasters and even of simple comments still withholds many businesses to use social media. One of the most debated topics regarding social media is risk. While Gartner estimates not responding via social channels can lead up to a 15% increase in churn rate for existing customers and ignoring social media is not [.]. Research Social media marketing Altimeter Group social media risk management

The Marketing Power of Online Communities

Social Marketing Forum

If you have a blog which features user comments, then you have a foundation for an online community. If you are on Twitter or Facebook then you have the potential for an online community. These constructs are much like reefs are for fish. Brand marketing Community marketing Social media marketing brand marketing online communities social media social media marketing

Footprints Online Are Not in Sand

Social Marketing Forum

Opinion Facebook online comments TwitterThere is no “undo” button for the web. What you say today in anger or in a moment of thoughtlessness can come back and haunt you. Most especially if you are so motivated by negative emotions that you feel compelled to write or voice a rant on it and then post it to a blog or media sharing site.

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Stop the Presses! Social Media Means Having an Opinion! Damn!

Social Marketing Forum

Opinion Social media marketing comments newspapers social media social media policy Toronto StarGiving your staff clear guidelines is always a good idea, but trying to enforce policy which hobbles your efforts to leverage social media is a bullet in your foot.

Ten Lessons Social Media Marketers Can Learn from Email Marketers

Social Marketing Forum

Chatting, tweeting, liking, blogging, commenting, caring and sharing. A while ago I posted an article on The eMail Guide , as the name says a site about email marketing and run by a few extremely nice people. As I write a lot about social media marketing and email marketing I wrote a post called “Why email marketers understand social media best (even if they don’t know it)&#. But there was some irony in it. Since I talked about “good&# email marketers, hoping to convince email marketers to embrace social media. Do I hear some protest among social media marketers? Content.

Top Ten Features of Successful Social Media and Email Marketing

Social Marketing Forum

So that’s my take on the similarities between email marketing and marketing via Facebook and Twitter, we’d love to know your take – let me know in the comments or tweeting via www.twitter.com/davechaffey. Many email marketers I speak to are wary of creating a social media presence on Twitter and Facebook since it’s a big step into the unknown. Social media marketing and email marketing – they’re not SO different. Offer is everything. Relevance of offers to customers is key in all media. Customers love receiving an exclusive deal via email and will also via social channels.

Five Tips to Improve SEO Using YouTube

Social Marketing Forum

Encourage ratings and comments. Similarly, comments on videos also help to better index your video and make it easy to find. It is therefore wise to encourage viewers to post a comment. To most marketers, YouTube is known for its possibilities regarding word-of-mouth, viral marketing and for its integration possibilities within other environments. Think about the ways you can use YouTube as a blogger, within social media and increasingly in other communication and marketing channels. There are dozens of possibilities to get your video (channel) found in Google. True or not?

Prioritizing In Online Customer Service And Feedback

Social Marketing Forum

Customer service starts with listening and social media are great to monitor and analyze feedback and comments. Some experts claim that you have to service your customers 24/24 every day of the week through all possible channels. Personally, I find this nonsense although, depending on your business and customers, it’s a must to strive towards excellent customer experiences and thus service. Customer service Social media monitoring customer experience customer service

The Possibilities of Blogging and Blog Marketing Are Underused

Social Marketing Forum

Is the fear of comments or the lack of proven ROI still withholding us? In 2006 Debbie Weil’s successful “The Corporate Blogging Book” was published. Robert Scoble and Shel Israel published “Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers”, and everyone was talking about “conversations” and “blogging”. Fast-forward to 2010.

Footprints Online Are Not in Sand

Social Marketing Forum

Opinion Facebook online comments TwitterThere is no “undo” button for the web. What you say today in anger or in a moment of thoughtlessness can come back and haunt you. Most especially if you are so motivated by negative emotions that you feel compelled to write or voice a rant on it and then post it to a blog or media sharing site.

The Digital Leverage Effect of Social Media and Email Marketing Integration

Social Marketing Forum

But their “content” (feedback, comments, replies) are equally key to optimize all the other interactions. Earlier this month I read an interesting post by Karen Talavera on The eMail Guide blog , a great resource for those who want to be kept well informed of every new development in the email marketing world. It made me think more than I already do about the role of content, e-mail marketing and social media from a cross-channel perspective. wrote a post about it on my blog. Here it is. And it’s all about people, right? Introducing “digital leverage&#. couldn’t agree more.

Tips on How to Handle Negative Tweets

Social Marketing Forum

Among most social media evangelists and analysts (I don’t like the term “expert”), the consensus appears to be that a negative comment is an opportunity for you to shine via social media channels such as Twitter. Should you ignore negative tweets? If not, what should you do? It’s a question which keeps coming up as marketers and companies get more and more involved in social media. Social media marketing Social media monitoring customer service negative tweets social media marketing social media monitoring Twitter

Sponsored Comments: Is the Web About to Get Uglier?

Spin Sucks

” The idea was to generate a little awareness and build relationships with journalists and bloggers by commenting on articles where the client had an expertise. Though the idea has evolved to look more like DIY media relations , it still is pretty viable…if you know how to comment well. We evolved as comments became the next big thing. Sponsored Comments?

Responding (Or Not) to Blog Comments

Spin Sucks

During our stay there, we ended up having a conversation about blog comments and replying to them. He figures he’s had his say by doing that and the comments are for everyone else to have their say. Valeria, who is one of the smartest people I know, rarely gets any comments, but her blog is one of the go-tos for nearly everyone in marketing. You see, he writes to write.

Hello 2015, Goodbye Comments

Ari Herzog

I am disabling blog commenting on this post and into the future. My reason is simple: You’re reading but you’re not commenting. It is a time management task to ensure comments are real and not spam and I’m seeing lots of spam comments try to get published. Commenting is not that place anymore. I’m fine with this. hope you stick around.

Five Ways to Deal with Negative Online Comments

Spin Sucks

Following are five steps for dealing with negative comments and criticism online. It’s not an easy thing to do – deal with negative online comments. Negative Comments Social Media dealing with trolls Negative comments online negative comments” The fact of the matter is, people are already saying bad things about you. You can’t control that.

Non-Facebook Users: Please Comment Here

Ari Herzog

Scroll below his post to add a comment — and be forced to comment through Facebook. Whether or not you choose to share that comment on your Facebook wall is up to you, but it’s either comment with Facebook or don’t comment at all. His readers preferred Disqus. I’ve asked you before which commenting system you prefer best. Need help?

Hello 2016, Welcome Back Comments

Ari Herzog

A year after disabling blog comments, I’m bringing them back. At the time, I removed commenting partially because more people were sharing posts on social media than taking the time to write a comment and also because it was unproductive to manage increased spam. Epoch  improves WordPress commenting. Or, you can add a comment… Thanks for reading.

Managing Negative Online Comments

Spin Sucks

If you’re going to PRSA this weekend/next week, leave me a comment so I can say hi! Managing Negative Online Comments originally appeared on Spin Sucks on October 12, 2011. Negative Comments Social Media Arment Dietrich Barry Silver facebook question of the week gini dietrich Negative comments negative reviewsIf you RSVP online , the first drink is on us! On us.

Videos Can Now Be Added to Facebook Comments

SocialTimes Facebook

Videos  are everywhere on Facebook, and they can now be included in one more place: comments and replies to posts from users, pages, groups  and events. The ability to add videos to comments was initially developed during Facebook’s 50th Hackathon  in February, and Baldwin wrote that it is available via desktop, web, iOS and Android by clicking the camera icon next to the comment field.

Managing Negative Comments in Social Media

Waxing UnLyrical

If you work as a social media manager or online community manager you see these all the time … negative comments. Here are 6 more tips on how to manage negative comments: Listen   to what is being said. Don’t let negative comments linger. The longer a negative comment goes without a response, the more credibility the comment acquires. Respond quickly.

Commenting Etiquette 101

Jason Yormark

One of the things I’ve loved about blogging is getting to see the growth of comments on my blog over the years. I’m always incredibly thankful for those that actually take the time to leave their thoughts on my blog posts, and it makes it that much more inspiring for me to continue to write here. Don’t comment just to comment. Don’t Be A Grammar Nazi! Smarty Pants. 4. Bloggin

Commenting Etiquette 101

Jason Yormark

One of the things I’ve loved about blogging is getting to see the growth of comments on my blog over the years. I’m always incredibly thankful for those that actually take the time to leave their thoughts on my blog posts, and it makes it that much more inspiring for me to continue to write here. Don’t comment just to comment. Don’t Be A Grammar Nazi! Smarty Pants. 4. Bloggin

Five Ways to Lose Your Commenting Virginity

Spin Sucks

But I look at our analytics every day and see it’s a very small percentage of visitors who are doing the majority of commenting. There has been much discussion on blog commenting in the past few weeks. Check out these other resources if you haven’t already: Erica Allison wisely suggested that you Comment Before you Blog. It takes time to comment. feel stupid.

Why You Need to Respond Quickly to Social Media Comments

SocialFish

Answering questions and responding to comments is an opportunity to keep them thinking about you and about the value you provide. Remember, though, that followers who never comment on your posts are also likely to be paying attention, and you never know what social media discussion thread will come up in someone’s search results. It’s All Inbound. credit ). credit ).

YouTube Comments

Social Media Marketing

How many sensible and well-reasoned comment threads have you seen on YouTube? wonder how many individuals, brands or companies are spending efforts on keeping up with YouTube comments, and if they do, how worthwhile those conversations are? Go ahead and think about it. I'll wait. Have your answer? Me too. The number you're looking for is ZERO. could be wrong, though.

How to Monitor Comments on your Instagram Ads (and why it’s crucial to do so!)

agora pulse

Like ads on Facebook, your Instagram Ads receive comments. Engagement on Instagram means likes and comments, if a higher number of likes on your Instagram ads is not something you have to worry about, a higher number of Instagram ad comments can be a concern. Because you have no way whatsoever to natively see what these comments are and manage them. Click To Tweet.

You Must Comment When You Are On Social Media

Social Media Network Marketing

You Must Comment When You Are On Social Media ? work as Freelance Social Media Network Online Professional. My Business Page is on Facebook at: [link] Do join me

How “No Comment” Has Edelman In Trouble…Again

Spin Sucks

Tuesday, Jan 11 : Edelman rep tells us in a one-line e-mail, “Unfortunately we do not have anyone to comment on this.&#. And, like Ryan says in his apology email, if you can’t provide the information, you explain why, not leave it with “Unfortunately we do not have anyone to comment on this.&# Where I come from, “no comment&# is not allowed. Communication best buy best buy on content marketing Edelman mark ragan no comment Ragan ragan.comUh oh. Edelman is in trouble again…this time over a media request from Ragan about  Best Buy On.

Stop Losing Track of Instagram Comments

The Social Media Hat

Social Media Stop Losing Track of Instagram Comments. Comments From Engaged Followers Are Too Easily Buried In Notifications. You see, when you post a great image to Instagram, it will garner all kinds of likes and comments. Continue to post great images and those likes and comments will pile up gloriously. Comments are effectively buried! Comments you cannot see!

10 Content Ideas that Generate Comments and Shares

Spin Sucks

Will this blog post get commented on and shared more than some of our more popular blog post (Pinterest!) in January? I’ll report back! There is likely a part two and three to this blog post because there are so many tried and true ways to have your content commented on and shared. herby commit to change that. It’s not just a list, though. 10 Shareable Content Ideas.

Why Blog Comments Are About Branding

Small Business Mavericks

Remember when blog comments were about building links and traffic? Then Google decided not to count blog comments for links. That pretty much shut down the blog-commenting-as-linkbuilding game. But blog comments still hold value. The value to be found in blog comments today is in branding. When you leave a blog comment on a blog post within your niche, you are essentially signing that comment with your stamp of authority. When you successfully brand yourself through blog comments, you’ll find your traffic. Others won’t.

Facebook’s New Comment System: All You Wanted to Know

The Marketing Blog

The latest comes in the form of Facebook’s newly launched comments plug-in, a powerful system that is bound to re-define how users comment on Blogs and other social media sites. Let’s look at this all new plug-in and what makes it vastly different from already available commenting systems like Disqus, Intense Debate etc. What’s so Unique about FB Comments?

An Ode to Blog Comment Spam

Adam Sherk

Ever notice how the most flattering blog comments are actually the spam comments? There are the simple, straightforward compliments: And it is hard to argue with this: A pat on the back is always nice too: But I like the longer, dare-I-say philosophical comments best: Bringing someone back from the precipice makes all this worthwhile. Publishing

Comment by Facebook or WordPress

Ari Herzog

When presented the choice between two different commenting systems, which do you choose? The Facebook commenting system (alternatively by Yahoo, AOL, or Hotmail login) appears first. The WordPress commenting system appears below that. Please continue reading Comment by Facebook or WordPress and leave a comment if inspired. Recent comments Recent comments. Will one beat the other? Ari Herzog is currently seeking a full time position in social media. Connect on LinkedIn today. Discover more articles on new and emerging media. Musings

10 Additional Ideas to Generate Comments and Shares

Spin Sucks

Nearly two months ago, we talked about 10 content ideas that generate comments and shares. Apparently the seventh idea in that blog post (lists) worked because it had 190 comments and a gazillion shares on all of the networks. In the comments, there were a lot of really good additional ideas and I promised to do a second post (maybe the comments here will get us a third post!).

Amazon on Negative Comments: Disregard 5%

Geoff Livingston

In its Holiday Marketing Best Practices Guide , Amazon coaches online merchants to disregard negative comments until they reach a ratio of 5% of all comments: “Most sellers will eventually receive some negative feedback. Marketing Social Media Amazon commenting comments holiday marketing negative trollsImage by Spi-V. The truth is you can’t please everyone.

Rethinking Blog Comments Again

Ari Herzog

If you look at every blog post I wrote in 2014 in reverse chronological order from yesterday’s post rationalizing why I tweet to my first post on branding , the above numeric series indicates how many comments people wrote on each post. This includes my comments, too. Why do I allow people to comment if few do? If you start at the beginning of the series (on the left) and skip over the 3, 0, and 1, the next three posts have zero comments. The first no-comment post (on naming your blog ) saw 8 shares on Twitter, 1 share on Facebook, and 2 shares on LinkedIn.

Why You Write Blog Comments

Ari Herzog

love reading your comments. Your personal brand and your wanting to share that social identity with the world is the primary motivation for you to take time out of your day and write a comment. You want to add your comment to the continuing saga of who you are online. Any social media strategist will tell you that a simple way to get your blog known to other people is by commenting on their blogs. Please continue reading Why You Write Blog Comments and leave a comment if inspired. Related articles you may enjoy: 910 Blog Comments You Wrote Here.