Dave Fleet

OCTOBER 14, 2010

Provide basic training, but also regular ongoing insights into trends, tools and useful pointers that can help busy clients to stay on-top of rapidly evolving trends. People aren’t doing things wrong; they just need to adjust to operate within this evolving media environment. Educate your clients.

Campaign 400

Campaign Trends Compete Curation 400

Dave Fleet

OCTOBER 31, 2011

Collaboration. The vendor-focused nature of much of the book means that it will be out-of-date before long – especially as it provides a point-in-time assessment of the market readiness of tools and use-case implementations. Social Sales. Social Support. Social Innovation and Product Development. Seamless Customer Experience.

Social CRM 260

Social CRM Review Overview Energy 260

Dave Fleet

FEBRUARY 16, 2016

This was the period when the current platforms all launched, and it felt like there was a new social media tool or network emerging every week. The first five years – 2006-2010 – were catalysed by constant change. Between 2010 and 2013 (or so), we saw things slow slightly.

Mobile 105

Mobile Trends Compete Loyalty 105