Social Media Strategery

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Social Media Could Have Transformed Marketing — Instead, It Amplified Its Flaws

Social Media Strategery

In 1999, Rick Levine, Christopher Locke, Doc Searls, and David Weinberger said the Internet would turn markets into conversations, audiences were actual human beings, and companies would come down from their ivory towers to create meaningful relationships. This article originally appeared in MediaPost.

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Omnichannel Marketing is the First Step, Not the End Game

Social Media Strategery

True omnichannel marketing is about understanding how the dominoes fall across the entire organization, not just in marketing. Congratulations on your integrated marketing plan, your omnichannel marketing strategy, your paid-earned-shared-owned media strategy — you’ve now completed the bare minimum of what customers expect.

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How a Social Media Evangelist Became a Social Media Realist

Social Media Strategery

You can read multiple books for marketing your business on Pinterest. There are more than 5,000 books on social media marketing. When I first started using social media professionally back in 2006, it was because I recognized that these new tools could fundamentally change the way organizations communicated and collaborated.

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Customers Don’t Want Ads, They Want a Conversation…Just Not the Conversations You Want to Have

Social Media Strategery

Fast Company just published another article discussing how customers are no longer satisfied just with good products and services or low prices – they want collaboration and conversation from brands. Harvard Business Review conducted a study last year that should be required reading for every brand marketer and social media guru.

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Klout for Enterprise 2.0 Networks is a Bad Idea

Social Media Strategery

I don’t blame Salesforce’s CEO for taking advantage of this laziness that exists among his customers, but I can’t see how in any world, things like this being a good thing for creating collaborative organizations. As Shirky said in the video, you can’t eliminate all the fluff and get just the brilliant ideas.

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I Didn’t Fail the Test, I Just Found 100 Ways to Do It Wrong

Social Media Strategery

At least then we get to talk about some real honest stories instead of an endless of marketing-speak talking about engagement, authenticity, and community. So instead of a good news story about user adoption, it turned into people logging into a new collaboration site, only to receive a 404 error. Conference here in Boston.

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More Than Words: How to Really Redefine the Term “Public Relations”

Social Media Strategery

Adam Lavelle, a member of the board of the Word of Mouth Marketing Association and chief strategic officer at the iCrossing unit of Hearst, agrees. As The Cluetrain Manifesto taught us way back in 1999 (also before social media), “public relations does not relate to the public, companies are deeply afraid of their markets.”