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Top 10 customer service software tools

Sprout Social

Customer service software refers to tools that streamline and automate tasks for support teams. Collaborative features coupled with powerful team analytics can likewise help your reps stay on target and keep a pulse on what’s working (and what’s not). Zendesk Zendesk is best known for its in-depth knowledge base capabilities.

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How My Creator Startup Made 4-Figures in 5 Months While Working a 9 to 5

Buffer Social

Google Drive’s folder system was too clunky and didn’t have the features I wanted to build my Wiki-like knowledge base, so I chose Notion. I decided that 300 to 400 words was the sweet spot and gave writers instructions and references to follow. Spending just a few hours before and after work on this startup.

Startup 61
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Enterprise 2.0 Isn’t About Social Business, It’s Just About Business

Social Media Strategery

Paradoxically, sometimes the best way to implement social tools are to not refer to them as social tools. We have successfully automated the digital watercooler, created a massive unofficial knowledge base, and improved search by increasing the amount of links, but is this it? For you, building communities might be the goal.

Yammer 132
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Eight steps to thriving on information overload

Buzz Marketing for Technology

« Professional services network offsite: Tapping the Power of Collaboration | Main | Audio stream of radio interview on Facebook, networks, connectivity, and media » Eight steps to thriving on information overload. Reading and learning are what Stephen Covey refers to as Quadrant II activities - important but not urgent.

Web 2.0 244
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Connecting 2 the World: Writing forces learning

Buzz Marketing for Technology

I currently am trying to figure out how collaborative writing affects the individual and how that then affects the organization as the individual takes back what they have learned from the writing process. Tacit Knowledge So how does writing (especially collaborative writing) help create learning (especially in non-academic environments)?

Web 2.0 100
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Personal KM; KM Business Case; KM, culture and compromise; KM Books Wiki

Buzz Marketing for Technology

Professor Paul Dorsey and colleagues at Millikin University defined seven Personal Knowledge Management (PKM) skills: Retrieving Information. Collaborating Around Information. Filed under: Strategy , People , Process , Financial , Learning , Reference , Sensemaking , Collaboration , Sharing , Personal KM. Comments. |.

Wiki 100
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The information processing view of humanity

Buzz Marketing for Technology

Executive Forum ) for his own sake, making his blog a repository for personal reference, by the by creating something that others can find useful. s most interesting from conversations I have, probably by in some form taking notes as I go that I can then post online, and reference in a variety of ways as I create frameworks and concepts.

Process 100