CASE STUDY: How JetBlue Listened on Twitter
Ari Herzog
SEPTEMBER 26, 2012
A few weeks passed and, when a local conflict required me to change my dates of travel, I logged onto the JetBlue website and clicked the link to “change entire itinerary.” jetblue Your website indicates 24-hr period to cancel reservation without a cancel fee if travel for 7+ days away. Can I do it online?
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