Dave Fleet

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Using Social Media to Protect Your Reputation

Dave Fleet

Rather than a typical interview format, Andrew and Robert threw me into a scenario: A Canadian-based financial services company has launched a campaign that renews one of its seasonal consumer-based investment products (e.g. national and local newspapers as well as investment sites).

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Trust (or Lack of it) and One-Way Social Media

Dave Fleet

Ad agencies, to generalize, often come up with big ideas but they’re often based around one-way “push&# messages, rather than dialogue (in fitting with the short-term quarterly campaign-based model of thinking that I’ve discussed recently). The 2010 Trust Barometer results speak clearly to the implications of this approach.

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Monday Morning Reads: Churnalism, Bubble Bursting, Influence Limits

Dave Fleet

The Guardian reports on a new service from journalism watchdog the Media Standards Trust that reveals how all media organisations are at times simply republishing, verbatim, material sent to them by marketing companies and campaign groups.

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Trust in 2012: 4 Implications for Social Media

Dave Fleet

Just as search engines are a conduit to useful information, social media is a conduit to connecting with other people – both those inside the company (e.g. It means we need to think of it as a conduit rather than a destination. regular employees) and to “people like you.”

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Digital is facing a Trust Crisis

Dave Fleet

Even search engines, which in the past have seemed remarkably resilient to some of the shifts faced by other channels, dipped below 60% for the first time since 2013. This doesn’t mean every campaign has to be boring, earnest and beige, with talking-head videos staring people in the eye and slowly sapping our will to live.

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