Sweets and Tweets: Tony Hsieh Isn’t the Only One Delivering Customer Happiness
Debbie Weil
DECEMBER 1, 2010
Does the widespread adoption of social media mean that companies are doing business in a better way by listening more closely and interacting with customers? It makes you happy to buy from Zappos. Moving the Needle Using Social Media. Forget shiny object syndrome. But Hsieh is not the only one doing this.
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