Dave Fleet
MARCH 30, 2012
Other times that might be increasing loyalty; other times it might be gaining product insights. “The conversation” and “engagement” are just means to that end.” ” We’re operating in a field which is still full of kumbaya and hugging.
Dave Fleet
FEBRUARY 16, 2016
While the changes have in many ways benefited users – who are gaining increasingly personalized experiences – they are challenging for companies that want to connect with fans from a loyalty and retention standpoint. Side point – this may be leading to an erosion of broader trust in social networks ).
Expert insights. Personalized for you.
353 
Let's personalize your content