Direct Marketing Observations

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Does Good Content Matter Anymore?

Direct Marketing Observations

These folks are trying to appease the almighty search engines. Specifically Google, but Bing and Yahoo and all the other 2nd tier engines figure in as well. Content producers defer to search engines instead of people. Is it people or search engines? Organic search in a nutshell. Screw the readers.

Content 220
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The Biggest Trend in 2011? Our Continued Laziness.

Direct Marketing Observations

Why do you think YouTube is the #2 search engine in thw world? YouTube as a search engine. I don’t think anyone anticipated YouTube being known primarily as a search engine, let alone the #2 search engine behind Google, but clearly the masses have spoken. Did you know that it was? Video as a search result.

Trends 221
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Trending Sources

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The Problem with Blending Organic Results with Social Information

Direct Marketing Observations

I may have to sift through a search result that incorporate’s my Circle’s random observations, musings, photos and videos of violins, when what I was looking for was where I could buy one in my city that was inexpensive and durable.

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How do you Measure Success?

Direct Marketing Observations

Did you buy it? Two questions that I always ask of every friend or client who either wants to get themselves or their company in to the digital game, whether it’s social media, mobile marketing, web design, search engine optimization or otherwise: What do you want to do and why do you want to do it? Was it fun? Did we lose?

Sentiment 196
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Search Drives the Purchase, Social Influences it… A Little

Direct Marketing Observations

Search drives the intent or consideration to buy, and social locks up or seals the intent and turns it into a conversion. Interestingly, the research show that search alone is still a powerful tool in online buying intent, behavior and research. In a recent GroupM Search and comScore study this has pretty much been verified.

comScore 182
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Information versus Opinion and Search versus Social

Direct Marketing Observations

What matters to you when you are on the verge of buying something? So here’s the scenario, I want to buy a new big screen TV. C) Going into a social network and letting 500 of my most intimate friends know that I’m thinking of buying a TV. Whats the difference? Is there one? So I do research. D) Going to Yelp.

Forums 148
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This weeks #socialmedia tweetchat topic: Engagement Through Customer Service: Your Contact Center & Social Media

Direct Marketing Observations

Customer service is typically reactive and most likely engineered to react via the telephone. Executives all proclaim that Job #1 within their companies is to over-deliver on quality and service and yet none really have any idea on what the Experience is in buying from their company. Ahh, therein lies the issue.