Debbie Weil

article thumbnail

Sweets and Tweets: Tony Hsieh Isn’t the Only One Delivering Customer Happiness

Debbie Weil

It makes you happy to buy from Zappos. In other words, the reason you shop online at Zappos.com is because the customer service is so extraordinary and the process of ordering and returning is so simple that you feel, er, delighted. At the same time, Hsieh creates a joyful culture inside this company so that it’s fun to work there.

Apparel 139
article thumbnail

Newsjacking: David Meerman Scott’s New Book on Real-Time PR Is Released in Real-Time

Debbie Weil

I decided to buy it for my iPad ($6.99) so I could see what it looked like in color. I read about the book release on his blog. Seconds later I had downloaded the free excerpts to both my Kindle and iPad. That sounds like a real-time book to me. More on that below.

iPad 101
article thumbnail

Newsjacking: David Meerman Scott’s New Book on Real-Time PR Is Released in Real-Time

Debbie Weil

I decided to buy it for my iPad ($6.99) so I could see what it looked like in color. I read about the book release on his blog. Seconds later I had downloaded the free excerpts to both my Kindle and iPad. That sounds like a real-time book to me. More on that below.

iPad 101