Sweets and Tweets: Tony Hsieh Isn’t the Only One Delivering Customer Happiness
Debbie Weil
DECEMBER 1, 2010
It makes you happy to buy from Zappos. In other words, the reason you shop online at Zappos.com is because the customer service is so extraordinary and the process of ordering and returning is so simple that you feel, er, delighted. At the same time, Hsieh creates a joyful culture inside this company so that it’s fun to work there.
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