Dave Fleet

JUNE 4, 2014

In my presentation – entitled The Power of Loyalty in Social Media – I posited that social media presents an opportunity to drive significant ROI through customer loyalty. We need to not only promote, but also protect brands in social media – which means reassessing the advertising-only approach.

Loyalty 344

Loyalty Social Media ROI Advertising 344

Dave Fleet

JUNE 4, 2014

In my presentation – entitled The Power of Loyalty in Social Media – I posited that social media presents an opportunity to drive significant ROI through customer loyalty. We need to not only promote, but also protect brands in social media – which means reassessing the advertising-only approach.

Loyalty 257

Loyalty Social Media ROI Advertising 257

Dave Fleet

MARCH 1, 2014

This early focus on relationships, reputation and engagement led social media to naturally lean towards driving loyalty and affinity with brands over time. Early social media activities focused more on two areas of the funnel – consideration and – critically – loyalty/advocacy. Source: adamhcohen.com.

Communities 410

Communities Marketing Loyalty Social Media 410

Dave Fleet

MARCH 1, 2014

This early focus on relationships, reputation and engagement led social media to naturally lean towards driving loyalty and affinity with brands over time. Early social media activities focused more on two areas of the funnel – consideration and – critically – loyalty/advocacy. Source: adamhcohen.com.

Communities 199

Communities Marketing Loyalty Social Media 199

Dave Fleet

MARCH 30, 2012

Other times that might be increasing loyalty; other times it might be gaining product insights. Those are nice side effects. “The conversation” and “engagement” are just means to that end.” ” We’re operating in a field which is still full of kumbaya and hugging.

Social Media 353

Social Media Loyalty Conversation Buy 353

Dave Fleet

FEBRUARY 16, 2016

The difference with this new wave of innovation is two-fold: Social media is no longer a niche phenomenon – it is actively building and shaping brands. Social media is quickly pushing brands in the “media” direction and away from “social” – the thing that attracted many people to want to connect with companies in the first place.

Mobile 105

Mobile Trends Compete Loyalty 105

Dave Fleet

MAY 25, 2010

That way you can foster and continue to engage your community over the long-term, with the benefit of increased loyalty, further conversions and improved perceptions of your brand. What’s more, next time you have an announcement or campaign, you’ll have a pre-established group of people there who have opted-in to receive your updates.

Campaign 417

Campaign Social Media Marketing Loyalty 417