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Dave Fleet

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Video: Thoughts on Social CRM for Small Businesses

Dave Fleet

SEPTEMBER 14, 2011

A few interesting notes from the interview: Unlike most other business tools, social CRM is largely derived from consumer-related tools – Facebook, Twitter, YouTube, blogs etc., which weren’t originally designed for business uses. People are using these tools to share experiences they have.

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Social CRM Small Business Video Guidelines 318
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Is “Social Media” Hurting Social Media?

Dave Fleet

SEPTEMBER 2, 2010

YouTube: “Videos with comments&# becomes Engaging people in a story, or enabling other people to tell your story as they see it. Blog: “Text with sharing&# becomes a genuine conversation, where you solicit and respond to feedback from your stakeholders. Back to “online networking.&# What changes if we use that term?

Social Media 393
Social Media Activities YouTube Conversation 393
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