Dave Fleet

JULY 26, 2010

Here are 57 61 great social media policy templates and resources to use when building your own. Blog Policy. Corporate Blogging Policy. Blogging Policy. Guidelines for Student Blogging. Corporate Blogging Policies and Guidelines. Blogging Code of Conduct. IOC Blogging Guidelines. Georgia Tech.

Policies 419

Policies Resources Liveworld Social Media 419

Dave Fleet

APRIL 4, 2011

In this week’s Monday Morning Reads: digital reputation management; a plethora of Facebook tutorials; how to speed-up your blogging; turning Google’s April Fool’s joke into a reality and an interesting Quora discussion on Craigslist’s longevity. Social Signal: How to write a blog post in 10 minutes.

Reputation 247

Reputation Facebook Engineering Google 247

Dave Fleet

JULY 18, 2011

Mine your support records for the most common support requests (through both online and traditional channels) and create searchable resources to address those queries. By knowing when those are, you can plan your resources accordingly – both in terms of staffing and in terms of proactive asset creation (see #1 above).

Tips 353

Tips Social CRM Reputation Knowledge Base 353

Dave Fleet

SEPTEMBER 14, 2011

A few interesting notes from the interview: Unlike most other business tools, social CRM is largely derived from consumer-related tools – Facebook, Twitter, YouTube, blogs etc., which weren’t originally designed for business uses. People are using these tools to share experiences they have.

Social CRM 318

Social CRM Small Business Video Guidelines 318

Dave Fleet

DECEMBER 2, 2010

The latest post to catch my eye was a controversial piece over at Mom Blog Magazine entitled Why PR People Get Paid And You Don’t. Over that time I’ve built this site up from a static site, that I coded by hand in Notepad, to a blog with 40,000 views each month. Sometimes that will incorporate a blogger outreach program.

Blogger 371

Blogger Compete CPM CPC 371

Dave Fleet

JUNE 28, 2010

Solis’ blog posts are often lengthy affairs, so this won’t be a surprise to anyone familiar with his work. Having read all 348 pages, I can happily recommend that anyone familiar with social media skip the first half of the book; however you may well find some useful resources in the latter half.

Review 261

Review Engagement Social CRM Social Media 261

Dave Fleet

NOVEMBER 22, 2010

Just as most companies invest resources in media monitoring, online monitoring should be a core component of any companies’ online activities nowadays. When you comment on a blog post, subscribe to the comment stream so you can see if anyone posts follow-up questions. When you ask a question on Twitter, respond to people who reply.

CPM 413

CPM Comparison Diagrams Sentiment 413