SocMed Sean

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The KISS Method For Determining Social Media ROI

SocMed Sean

The loss of this knowledge can ultimately impact your customer satisfaction if the tribal knowledge was never captured in any organizational knowledge base. Wikis, idea networks, blogs, and social Intranets are a great tools that can be used to encourage employees to share what they know.

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How I Got My Job As Director Of Social Media – Step 1: Build Experience Then Blog, Tweet, Collaborate!

SocMed Sean

I spent the first 10 years of my career building organizational intranets that focused on helping employees share their job knowledge with each other. Tools like knowledge bases, content management systems, enterprise search, blogs and wikis all played critical roles in the development of these systems.

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10 Words And Phrases Social Media Pros Should Help Their Clients Understand

SocMed Sean

6) Blog – Believe it or not, there are a LOT of business people out there that don’t understand that blogging isn’t something that teenagers do to document the angst in their teen lives. Blogs are customer service channels. Blogs are ways to feature the people that work in an organization.

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It’s 2AM, Do You Know Where Your Organizational Information Is??

SocMed Sean

Now, add modern day blogs, tweets, text messages, forum posts, comments, status updates, videos, podcasts, and wiki posts to your list and what do you get? no blogs, wikis, microblogs, etc…)? More information? Definitely! Is your information governance killing your employees ability to share information (e.g.