Dave Fleet
JULY 26, 2010
American Express Open Forum. Blog Policy. Corporate Blogging Policy. Blogging Policy. Guidelines for Student Blogging. Corporate Blogging Policies and Guidelines. Blogging Code of Conduct. IOC Blogging Guidelines. Employee Blogging Policies. Communication (Blogging) Policy.
Dave Fleet
MARCH 8, 2012
Monitoring , because conversations could easily shift from your Facebook page to other online channels (blogs, forums, Twitter, etc). Community management , because as a brand you need to be watching the activity on your page and watching for spikes in attention.
Dave Fleet
JULY 18, 2011
These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Help customers to help customers.
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