The Realtime Report

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12 Ways To Keep Your Customers Happy

The Realtime Report

Monitoring your online reviews on your website, social media, directory sites and trusted third party review sites is essential. For example, starting a business blog that publishes a plethora of useful information for your customers will certainly go down well. One or two negative reviews is normal.

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Did the Internet Kill Off the Phone Business?

The Realtime Report

In fact, less than half of the people from this study prefer to handle their business without exchanging words with a real individual (not a faceless “virtual assistant” or labyrinth-like directory).