10 Reasons to Have a Social Media Response Triage Flowchart
SocialFish
NOVEMBER 22, 2010
We do a lot of work with associations to help them develop what we call social media triage (or escalation or response) charts. 2) Social media triage goes hand in hand with a crisis communications plan, but doesn’t replace it. 5) A triage chart is a concrete way to show staff how your social media policy works.
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