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| Page 1 of 3 | Previous | Next | FRESHNETWORKS JANUARY 23, 2011 15 essential articles for online community managers Matt Rhodes Online communities Online community manager Required reading Social Media Social media management cmad community management FreshNetworks FreshNetworks Blog online community online community manager social media Virtual communityImage by moriza via Flickr. This collection of articles, resources and thinking should have something for everybody to learn from or to add to. | FRESHNETWORKS JANUARY 18, 2011 22 social media management tools – a wiki in development Postling : allows for blogs, Facebook, Twitter and Flickr accounts to be managed from a single system. Social media management tools can help businesses listen to, manage, measure and respond to conversations about their brand on the social web. With more and more social media management tools springing up on the market, it’s hard to keep track of what’s out there. | | | | | | | FRESHNETWORKS JANUARY 30, 2010 The Economist on Social Networking Facebook allows people to exchange videos, photos and other material, whereas Twitter is part-blog, part e-mail [I disagree with this. The Economist on social networking - world of connections. What joy. This week, The Economist, every Capatilist’s favourite magazine, has published a special report on on social networking. You can download a free pdf of the report here. | FRESHNETWORKS APRIL 19, 2011 4 key customer touchpoints where social media adds value Stumbling across a brand on a Facebook page, reading a tweet about a good experience someone has had with a brand, reading a blog post or forum thread online about a branded product – not only does this help spread word-of-mouth, but the brand that a consumer is most likely to recall is one that has a constant place in their mind. Image courtesy of McKinsey. Initial consideration. | FRESHNETWORKS NOVEMBER 25, 2010 Which tool is best at finding social media influencers? Our final report, released via our blog on 3rd December, will give detailed information about the ability of each tool to identify influencers, and we’ll also reveal which ones we felt performed the best across a variety of critera. When choosing a tool, one of the most important things to consider is how the tool lets you sort, filter and drill down into the search results. Radian6. | FRESHNETWORKS MARCH 19, 2010 The seven harsh realities of social media for any brand These seven myths are timely for everybody to consider: Nobody reads your blog unless the content is valuable and relevant, you have conversations and you build loyalty over time. Image by Scoobymoo via Flickr. Jumping straight to tools and hoping they will work for you often causes problems. This almost always won’t happen. It is one of the myths of social media. | | | | | | | | | -
FRESHNETWORKS | WEDNESDAY, JULY 21, 2010 93% of the world is not on Facebook In other countries social networks are not yet the main way that people interact online – they use message boards, forums, blogs and other social media tools. The Social Network. Facebook will today announce that it has reached 500 million users. This number is incredible, and perhaps even more impressive is the rate at which the social network is growing. Just five months ago they had 400 million users. The site’s user base has grown by 25% in less than half a year. Incredible stuff. But let’s not get carried away by this. And all too often it isn’t. Tweet This! MORE >> -
FRESHNETWORKS | THURSDAY, JANUARY 21, 2010 Social Media Case Study: LEGO CLICK It is getting a fair bit of content that is more like this particular blog post than an idea of lightbulb moment. Image by Kaptain Kobold via Flickr. LEGO is a brand that many people are very passionate about, a brand people love and we’ve written before about how they use segmentation to engage their consumer base from children to enthusiasts in an innovative way. Now they have continued their innovative approaches to engagement and embraced social media. In a big way. The site is designed to bring together ideas in written form, images and videos. MORE >> -
FRESHNETWORKS | WEDNESDAY, FEBRUARY 24, 2010 How the Global Fortune 100 are using social media: some statistics The survey highlights the ways in which these firms are using social media and is also insightful in terms of the tools and platforms (Twitter, Facebook, YouTube or a corporate blog) they are using. It is interesting to compare the use of the different tools – Twitter is the most popular and blogging the least. Facebook and YouTube are next (54% and 50% respectively) with corporate blogs the least used (just 33% of firms surveyed). 82% of those using Twitter have tweeted within the last week, whilst only 36% of those with blogs have added a new post in the last week. MORE >> -
FRESHNETWORKS | MONDAY, OCTOBER 19, 2009 Getting started 1: Do you know what people are saying about you? Commentful – This service watches comments/follow-ups on Blog posts and similar content such as Flickr or Digg. Icerocket – Searches a variety of online services, including Twitter, blogs, videos and MySpace. Technorati – Search engine and monitoring tool for user-generated media and blogs. Image by clownbastard via Flickr. When brands are getting started in social media , they really benefit from understanding who is currently talking about them online, what they are saying, to whom and where. The best results come from using paid-for services such as Radian6. Yahoo! MORE >> -
FRESHNETWORKS | TUESDAY, APRIL 27, 2010 Social media and the rebirth of the storyteller From the short stories on Twitter and other micro blogs, to the stories you share with people on message boards or the longer stories you might post on a blog or in a discussion. Image by Jill Clardy via Flickr. In online communities it is the content that matters most. People talk to and with each other not because they know each other or are already connected. Rather, because they share a similar interest, question, concern, ambition, query, challenge or other issue. People engage with each other on content and not on connections. View more presentations from Jenni Lloyd. MORE >> -
- Picking a social media agency in Europe – list of the best FRESHNETWORKS | TUESDAY, JANUARY 25, 2011
- 20 Social Media speakers and experts FRESHNETWORKS | THURSDAY, MAY 13, 2010
- Social media as a crisis management tool FRESHNETWORKS | MONDAY, DECEMBER 21, 2009
- 5 things to consider when engaging social media influencers online FRESHNETWORKS | MONDAY, NOVEMBER 29, 2010
- How to use Twitter for PR FRESHNETWORKS | SUNDAY, MARCH 15, 2009
- 5 examples of job hunting with social media FRESHNETWORKS | FRIDAY, MARCH 18, 2011
- Tips from the team behind the UK’s third most engaging Facebook page FRESHNETWORKS | MONDAY, SEPTEMBER 12, 2011
- Wrapping up community management FRESHNETWORKS | FRIDAY, JUNE 19, 2009
- When does the online community manager’s job begin? FRESHNETWORKS | WEDNESDAY, MAY 12, 2010
- Social business: a definition FRESHNETWORKS | THURSDAY, APRIL 21, 2011
- IBM survey: 68% of global CMOs ‘underprepared’ to manage social media FRESHNETWORKS | WEDNESDAY, OCTOBER 12, 2011
- Building the business case for online communities FRESHNETWORKS | WEDNESDAY, MAY 13, 2009
- Examples of online communities in the not-for-profit sector FRESHNETWORKS | THURSDAY, MARCH 5, 2009
- Social media for small businesses 3: Blogging and building your brand FRESHNETWORKS | TUESDAY, FEBRUARY 16, 2010
- So you’ve tweeted something you shouldn’t have…what next? FRESHNETWORKS | THURSDAY, JANUARY 5, 2012
- Three steps to improve your social web literacy FRESHNETWORKS | MONDAY, JULY 27, 2009
- Top 10 social media blog posts from 2011 FRESHNETWORKS | WEDNESDAY, DECEMBER 21, 2011
- Social media case study – Wrigleys Extra v Polo mints FRESHNETWORKS | WEDNESDAY, FEBRUARY 9, 2011
- Accenture’s report: High performance in Insurance with social media. FRESHNETWORKS | TUESDAY, AUGUST 31, 2010
- Instagram hits 5 million users: 5 reasons behind its growing success FRESHNETWORKS | TUESDAY, JUNE 14, 2011
- 12 community platforms: a list in development FRESHNETWORKS | FRIDAY, JULY 29, 2011
- Why collaboration doesn’t work (and social business won’t either) FRESHNETWORKS | THURSDAY, SEPTEMBER 20, 2012
- The science of social media ROI FRESHNETWORKS | TUESDAY, MAY 15, 2012
- Layered communications will change online communities FRESHNETWORKS | TUESDAY, APRIL 14, 2009
- Social media diary 27/2/2009 - UK National Museums FRESHNETWORKS | FRIDAY, FEBRUARY 27, 2009
- What the role of Twitter is, and isn’t, during #londonriots FRESHNETWORKS | WEDNESDAY, AUGUST 10, 2011
- Search and Social – We Should Be Friends FRESHNETWORKS | WEDNESDAY, SEPTEMBER 21, 2011
- Social media management tips: Effective blogger outreach FRESHNETWORKS | TUESDAY, NOVEMBER 1, 2011
- How to write an engaging Facebook update FRESHNETWORKS | FRIDAY, FEBRUARY 24, 2012
- Social media and influence: Don’t forget the offline FRESHNETWORKS | WEDNESDAY, MARCH 21, 2012
- 1. Introduction to community management FRESHNETWORKS | FRIDAY, MAY 15, 2009
- Brands need to use social media strategically, not get advice from gurus FRESHNETWORKS | MONDAY, JANUARY 31, 2011
- What are your social media photo rights? Image T&Cs examined FRESHNETWORKS | THURSDAY, JUNE 23, 2011
- 3. Growth of a healthy online community FRESHNETWORKS | FRIDAY, MAY 29, 2009
- Facebook now accounts for 1 in every 6 page views in the UK FRESHNETWORKS | MONDAY, NOVEMBER 1, 2010
- How social media is changing the way we travel FRESHNETWORKS | SUNDAY, AUGUST 15, 2010
- LinkedIn changes – what you need to know FRESHNETWORKS | FRIDAY, APRIL 8, 2011
- FreshNetworks Blog: Top five posts in April FRESHNETWORKS | MONDAY, MAY 10, 2010
- Social media vs traditional news sources: How the UK differs from other countries FRESHNETWORKS | TUESDAY, JULY 10, 2012
- Facebook engagement case study: Heineken vs Carlsberg FRESHNETWORKS | WEDNESDAY, DECEMBER 14, 2011
- China: The Future of Social Commerce FRESHNETWORKS | FRIDAY, APRIL 27, 2012
- Would you like social media with that? Agencies and social media FRESHNETWORKS | MONDAY, FEBRUARY 21, 2011
- Twitter and the power of celebrity – internships.com case study FRESHNETWORKS | THURSDAY, MARCH 17, 2011
- LinkedIn v Facebook: growth statistics and trends FRESHNETWORKS | MONDAY, AUGUST 8, 2011
- Why we’ve created a FreshNetworks Google+ Page (and not a Facebook Page) FRESHNETWORKS | FRIDAY, NOVEMBER 11, 2011
- Preparing for significant regulation changes in social media FRESHNETWORKS | WEDNESDAY, JANUARY 19, 2011
- 72% of companies ignore the influence of email on social media FRESHNETWORKS | FRIDAY, MAY 13, 2011
- Can buzz about brands on social media really influence share prices? FRESHNETWORKS | WEDNESDAY, SEPTEMBER 7, 2011
- ‘Horizontal media’ – how social media has changed journalism FRESHNETWORKS | MONDAY, JULY 18, 2011
- Why “Pinterest is the next Facebook” is just a silly thing to say FRESHNETWORKS | MONDAY, FEBRUARY 27, 2012
- Social media is now mainstream and the growth is in real-time interactions FRESHNETWORKS | THURSDAY, JANUARY 13, 2011
- Putting the customer first: the 6 rules of online engagement FRESHNETWORKS | TUESDAY, DECEMBER 6, 2011
- Brazil tops league of social media users FRESHNETWORKS | TUESDAY, JUNE 15, 2010
- Social media monitoring review 2010 – Test 1 results FRESHNETWORKS | FRIDAY, APRIL 9, 2010
- 5 examples where social media jeopardised online reputation FRESHNETWORKS | WEDNESDAY, JUNE 8, 2011
- How should businesses adopt social media: early bird or second mouse? FRESHNETWORKS | THURSDAY, JULY 1, 2010
- Are Virgin America’s free flights a good social media strategy? FRESHNETWORKS | MONDAY, JUNE 21, 2010
- Social Media Monitoring Tools – 2010 Review (intro) FRESHNETWORKS | TUESDAY, MARCH 30, 2010
- Richard Branson is right – CEOs should take part in social media. But how? FRESHNETWORKS | MONDAY, NOVEMBER 5, 2012
- What we can all learn about social media from @ClassroomTweets FRESHNETWORKS | SUNDAY, MAY 16, 2010
- Time spent on social networks increases 82% in 2009 FRESHNETWORKS | SUNDAY, JANUARY 24, 2010
- Social media: Risk and regulation in the financial service industry FRESHNETWORKS | TUESDAY, NOVEMBER 2, 2010
- The basics of social media monitoring FRESHNETWORKS | THURSDAY, APRIL 1, 2010
- 4 ways brands and businesses can use LinkedIn FRESHNETWORKS | THURSDAY, AUGUST 11, 2011
- Moving on from TripAdvisor: How Expedia plans to make travel more social FRESHNETWORKS | WEDNESDAY, JANUARY 4, 2012
- 4 steps to finding social media influencers FRESHNETWORKS | FRIDAY, NOVEMBER 19, 2010
- Niche communities and the future of social media in financial services FRESHNETWORKS | FRIDAY, OCTOBER 15, 2010
- People are fed up of joining brand pages on Facebook FRESHNETWORKS | TUESDAY, APRIL 28, 2009
- Social business: the 4 steps to success FRESHNETWORKS | MONDAY, MAY 9, 2011
- B2B social media spend to increase to $4.8 billion by 2014 FRESHNETWORKS | MONDAY, JUNE 7, 2010
- Four luxury brands that lead the pack in social media innovation FRESHNETWORKS | SUNDAY, OCTOBER 17, 2010
- Lady Gaga vs Rihanna. Who rocks the most at social media? FRESHNETWORKS | FRIDAY, JANUARY 6, 2012
- Twinteresting: why can’t we curate tweets? FRESHNETWORKS | TUESDAY, MAY 15, 2012
- Follow the launch of the Social Media Monitoring Review 2010 FRESHNETWORKS | WEDNESDAY, APRIL 14, 2010
- Social media monitoring and duplication (duplication, duplication!) FRESHNETWORKS | TUESDAY, APRIL 13, 2010
- Social media strategy for small businesses FRESHNETWORKS | THURSDAY, FEBRUARY 18, 2010
- The future of online audio? SoundCloud hits 5 million users. FRESHNETWORKS | FRIDAY, JUNE 17, 2011
- Social media case study: Crowdsourced crops and FarmVille in real life FRESHNETWORKS | WEDNESDAY, MAY 4, 2011
- Data ownership issues will challenge brands’ use of social media data FRESHNETWORKS | FRIDAY, JANUARY 11, 2013
- Five questions to ask a social media agency before you work with them FRESHNETWORKS | FRIDAY, DECEMBER 4, 2009
- Why social media is perfect for The People’s Supermarket FRESHNETWORKS | SATURDAY, FEBRUARY 5, 2011
- Facebook buys Instagram for $1bn. Images are becoming more important in social media FRESHNETWORKS | MONDAY, APRIL 9, 2012
- 2010 highlights at social media agency FreshNetworks FRESHNETWORKS | THURSDAY, DECEMBER 23, 2010
- Beating social media trolls FRESHNETWORKS | WEDNESDAY, JUNE 13, 2012
- The Dangers of Social Media FRESHNETWORKS | MONDAY, FEBRUARY 1, 2010
- Social media and random acts of kindness FRESHNETWORKS | TUESDAY, SEPTEMBER 22, 2009
- SoDash: bringing artificial intelligence to social media monitoring FRESHNETWORKS | WEDNESDAY, JUNE 29, 2011
- What is a social media influencer? FRESHNETWORKS | THURSDAY, NOVEMBER 18, 2010
- Social media and football fanatics FRESHNETWORKS | SATURDAY, FEBRUARY 6, 2010
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